3 Vendor Support Jobs

Prepare project status report for review meetings Schedule meetings with stakeholders as necessary. Attend project meetings with contractors, sub-contractors, consultants, and project heads to ensure project goals are achieved on schedule timeline. Required Candidate profile Science Graduate/Dipl/Degree Engineer with experience of 2-3 years as project coordinator working with similar industry or any MEP contractor. Familiarity with MS office / ERP systems

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Summary Critical Facilities Engineer performs facility and infrastructure mechanical maintenance, site administration and incident support. Ideally applicants will have meaningful understanding of our critical infrastructure technical knowledge to adjust to the role quickly, enabling you to work on assignments that are at times sophisticated, requiring judgement in resolving issues or making recommendations. Responsibilities Facility/Infrastructure Maintenance Performs preventative maintenance checks, repairs, and installations on-site to critical facility components Monitors the Building Monitoring System (BMS) and responds timely to alarms according to standard operating procedures Assists more senior staff in higher facility repairs and corrective maintenance measure Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff Normally follows established procedures on routine work, requires instructions only on new assignments Vendor Support Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures Site Administration & Incident Support Performs site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts Uses acquired job skills in following operating procedures to support on-site administration Work Orders & Additional Projects Completes semi-routine work requests and circuit installations Follows established procedures with trouble shooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines Assists more senior staff with responding on-site incidents and acts as directed Collaboration Collaborates with others to resolve facility incidents Provides assistance to more senior staff on infrastructure projects Informs collaborators of inventory needs to maintain stock levels of parts and equipment Qualifications Typically 1-2 years of proven experience in the datacenter industry Open to fresh graduates Bachelor's degree in an mechanical engineering Willingness to work on rotating shifts Ability to work independently and as part of a team Excellent communication and interpersonal skills