Customer Service Executive - Provisioning & Configuration Tata Communications

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

You will play a crucial role in the provisioning, testing, and migration of network services at TSC Redefines Connectivity. Your responsibilities will include provisioning and configuring access networks manually and through automation tools. You will collaborate with workgroups to enhance network performance, remove legacy platforms, and consolidate resources with minimal disruption to end-users and other customer platforms. In case of network provisioning failures, you will identify root causes and recommend corrective actions. Additionally, you will remotely support field engineers in commissioning new services and optimize provisioning processes for agile and timely delivery. Managing escalations within the team and ensuring clear communication with stakeholders will also be part of your role. In the testing and migration phase, you will be responsible for conducting throughput and performance testing, as well as network validations to assist in migrations with minimal service interruptions. Engaging with global customers to provide regular updates on provisioning and testing will be essential. Working closely with cross-functional teams is crucial to deliver end-to-end enterprise network solutions while ensuring compliance with workplace health and safety policies. As part of the job requirements, you must be willing to work shift hours (Australian Business or Out of hours) based on business needs for 5 days from the office. Your skills and experience should include strong expertise in Carrier Ethernet, IP management, routing, switching, DWDM, and legacy networks such as PDH and SDH. Proficiency in networking protocols like VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6 is required. Experience with various Vendor platforms, Transmission systems, and Network management system applications is essential, including 5620SAM, Huawei U2000, Cisco EPM, Alcatel Lucent SDH RM, NFM-T, NMS, Ciena site manager, and TeMIP. Familiarity with access aggregates like Cisco ASR, Juniper, Huawei, IP access routers CISCO NCS540, ASR903 is preferred. Excellent troubleshooting skills and the ability to articulate issues clearly are also necessary for this role.,

Posted 8 hours ago

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Global Banking & Markets Operations - Settlements - Analyst Goldman Sachs

1.0 - 2.0 years

1 - 2 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

The department's key priorities are to mitigate risk, provide exceptional client service and drive strategic change. JOB SUMMARY AND RESPONSBILITIES The position available is with the Securities Settlements Operations team Hyderabad location. The reporting line is to a Team Manager as first line management, with further supervision by the Vice President. Key stakeholders and interactions will be with GS Trading and Sales Desks, Engineering and Operations Teams, Credit, Legal, Compliance and external counterparties. The following tasks give an overview of what is required day to day: Monitoring Settlement activity and ensuring securities are in the right place at the right time Monitoring Firm inventory to ensure it is moved or converted to facilitate settlement Working with the Trading Desk on securing borrows to facilitate settlement Query resolution and interaction with trading desk and clients on failing trades Investigating and resolving discrepancies of positions (cash and securities) in the firm's books and records. Completing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed Acting as a change agent solving problems at root cause whilst also taking / making opportunities to automate flows BASIC QUALIFICATIONS We are looking for an enthusiastic and committed individual who is looking to operate in a dynamic working environment where communication and teamwork skills are essential. Exceptional client service and relationship building are required to interact with our clients and the team. The candidate should have a control focus and be achievement orientated to produce results to ensure that all risk is mitigated. Degree / A level educated candidate would be preferred. Strong organizational skills required. Deadlines within this role are very strict with zero tolerance. Prompt escalation and clear communication is paramount. Be flexible, work on projects or aid other team members. PREFERRED QUALIFICATIONS Work experience in Securities Settlements, Inventory Management, trade support or securities middle office role for 1 to 2 years. Equities Industry and market knowledge would be an advantage. Experience of vendor platforms (Easyway) would be an advantage IAQ would be an advantage

Posted 1 month ago

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