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1.0 - 4.0 years
3 - 8 Lacs
Noida, Patna, Nashik
Work from Office
Experience in vehicle service, especially two-wheelers Technical expert on ground– troubleshoot, investigate & support dealer workshops. Lead field-based technical investigations and support root cause analysis Perform diagnostics on EV vehicles
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Kozhikode, Calicut
Work from Office
Role & responsibilities The person will be responsible for a set of dealership and will manage workshop of channel partners to ensure customer satisfaction and complaint resolution, achievement of business goal, ensure and sustain quality of repair & implementation of in dealership processes Extend Technical support dealer when required / intervene and solve technical issues at dealership. Act as a conduit between Field and Product support team and share reports as required so that relevant technical information is passed to QA and R&D. Enhance and maintain quality of repair in dealership. Achieve vehicle reporting plan in dealer workshop / achieve Spare and Oil Business plan for assigned dealerships. Ensure manpower adequacy and % of trained manpower in dealer workshop. Secondary network expansion - planning and execution / Conduct OJT for dealer service manpower. Guide dealers about warranty SOP and ensure claims are submitted by dealer on Time. Ensure customer satisfaction in dealership. Plan and execute service marketing activities in dealers territory. Ensure escalated customer concern closure in a timely manner in coordination with dealer team. Preferred candidate profile Degree in B.E. / Diploma in Mechanical / Automobile. Min. 4 to 8 years of Experience in Field Service of Automobile Industry. Should have Exposure of Diesel / CNG / EV Technology. Should have Exposure of Direct handling of Dealerships.
Posted 3 weeks ago
2.0 - 7.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Roles & Responsibilities: Receiving walk in vehicles / Booking vehicles Understand customers service need and preparing Job cards as per standard Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the problem Look for opportunity to sell any value added products (Subscription/AMC etc.) available Coordinate with Floor Supervisor to ensure vehicle readiness as per commitment. Inform customer on vehicle readiness, jobs carried out and final cost Explain the job done through failed parts & offer test ride if required Check and ensure all customer concerns are resolved before delivery. Secondary Responsibilities Intimate repair cost and time and take customers approval. Inform on pending jobs (if so) or future jobs to be carried out on the vehicle •Hand over and collect the instant feedback form from the customer
Posted 1 month ago
5.0 - 8.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Requirements: Technical Proficiency: • Should be proficient In Passenger Vehicles repairs. • Building Efficiencies by reducing TAT. • Laying down and ensuring strict adherence to processes. • Good Analytical ability to highlight variances & improvise on them. • Keeping track and planning inventory along with the Inventory department. • Preparing and submitting various reports to the reporting manager. • Daily analysis of pending / carry forward repairs ensuring minimal overnight pending cars. Keeping track & reducing repeat Jobs and re-visits. • Building Relationships with External Vendors for Specialized Labour Jobs. Team Management: • Building a robust team and growing as per the requirements of the business. • Should be able to lead a team driven to optimising efficiency. • Succession Planning of the team members at all levels. • Taking on training and upskilling efforts for the team.Role & responsibilities Kannada language is mandatory Preferred candidate profile : From automobile industry specifically into EV
Posted 1 month ago
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