Share to WeChat NEC Software Solutions (India)

8.0 - 12.0 years

0 Lacs

maharashtra

On-site

NEC Software Solutions (India) Private Limited is a renowned provider of end-to-end IT services across various sectors, operating in Mumbai (Worli & Airoli) and Bangalore. With over 30 years of experience, we have established a strong reputation for exceeding customer expectations and delivering high-quality software products to clients worldwide. Our team of more than 1300 talented individuals is dedicated to providing offshore support and technology services. As an Associate Client Services Manager, you will work closely with the Senior Client Service Manager to ensure the successful management of contracted services for specific customer accounts. Your responsibilities will include overseeing service delivery to meet Service Level Agreements (SLAs), developing customer relationships, producing monthly reports, and assisting in the improvement of services through Service Improvement Plans. You will also be involved in setting up new services and managing escalations to ensure customer satisfaction. The ideal candidate should possess a Bachelor's Degree in Engineering along with 8-10 years of experience in IT Client Service Management. Additionally, you should have excellent English communication skills, experience with bespoke software applications, ITIL V3 Foundation certification, proficiency in Microsoft Power BI and Office, exposure to SIAM, and a background in developing Service Improvement Plans. Knowledge of Mission Critical applications and public sector operations, particularly UK Police Forces, would be advantageous. To succeed in this role, you must be self-motivated, possess strong problem-solving skills, communicate effectively with technical and non-technical stakeholders, be willing to challenge existing practices, and manage multiple priorities efficiently. Security clearance and availability for out-of-hours support may be required, with additional compensation provided accordingly. If you are looking for a challenging yet rewarding opportunity in IT Client Service Management, and are ready to contribute to a dynamic and customer-focused team, we encourage you to apply for the role of Associate Client Services Manager at NEC Software Solutions.,

Posted 1 week ago

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