UX Researcher

UX Researcher

8848 Digital LLP provides clients with high quality ERPNext implementations, application customizations, management consulting and a variety of technical infrastructure services. 8848 Digital provides enterprise resource planning (ERP) solutions to mid-market companies around the world including custom solutions on web and mobile.

We are seeking a highly capable and detail-oriented UX Researcher to join our team. As a UX Researcher, you will play a critical role in understanding user needs, behaviors, and motivations to inform the design and development of intuitive, user-centered products. You will collaborate closely with designers, product managers, and developers to ensure our solutions meet user expectations and deliver exceptional experiences.

Duties and Responsibilities:

• Plan, execute, and manage user research activities, including usability testing, user interviews, surveys, and heuristic evaluations.
• Leverage a mix of qualitative and quantitative methods to gather user insights.
• Synthesize research findings into actionable insights, reports, and presentations.
• Create clear and compelling reports, presentations, and data visualizations to communicate findings.
• Work closely with designers, product managers, and developers to integrate research findings into product designs and strategies.
• Conduct user testing to help UX designers create a prototype and again to identify any usability issues before the product or service is launched.
• Advocate for user-centric approaches in product development.

Qualifications and Requirements:

• Bachelor’s / Master’s degree- Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field.
• Minimum 3 to 10 years of experience as UX research or a related role.
• Familiarity with various research methodologies such as usability testing, A/B testing, user interviews, and survey design.
• Experience with tools like User Testing, Optimal Workshop, Hotjar, or similar platforms.
• Excellent verbal/written communication skills.
• Ability to quickly learn and understand new software, research features and functions.
• Strong organization skills with the ability to manage multiple responsibilities effectively.
• Basic understanding of design tools like Figma, Sketch, or Adobe XD.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Experience:

• UX Research: 2 years (Required)

Work Location: In person