Utility consulting (Customer Care and Billing)

Job Description

Role & responsibilities Role Description: Should possess hands-on CC&B/C2M/CCS/MDM functional expertise on more than one area of either electric, gas or water utility in Billing, Rates Configurations, Payments, Credit & collection, Meter Data acquisition, VEE Groups/Rules, Usage measurement, Aggregation and calculations, etc. Should be able to understand business requirements in detail and design, implement, and provide solution on different business processes with focus on out of the box solution. Candidate should have excellent written and verbal communication skills ability to lead workshops, demos and ability to not only document business process but also should be able to recommend new methods and automation opportunities for efficient business operation. Should have understanding of de-regulated and regulated market environment and related tariff scenarios, meter to cash process, market EDI transaction lifecycle etc. Should understand fundamentals of the Oracle Utilities Application Framework (OUAF) to guide the overall solution development. Knowledge of other utility products built on OUAF platform such as SOM, ODM, NMS, SGG, MWM, WAM, OUCSS, OUBI is a plus. In-depth Knowledge of OUAF, database structure and technical knowledge is a plus. Oracle Utilities Certifications in Oracle Utilities product suite would be an advantage. Qualifications and Education Requirements: Minimum Experience of 6 years in either Oracle Utilities Customer Care & Billing (CC&B), Customer to Meter (C2M), Meter Data Management (MDM) or Customer Cloud Service (CCS) with experience in end-to-end implementations. Proven track record with CIS implementation engagements (At least 2 CC&B/C2M/CCS/MDM implementation). Should be able to engage with client, delivery team and other stakeholders across different geographies and to gather or clarify detailed user stories/requirements. Full Time Graduation Preferred candidate profile Perks and benefits Best in the Industry Regards Supriya Yadav supriya@mounttalent.com