US healthcare operation-Payer Side

Us healthcare-Payer side

Key Responsibilities:

· Should manage a large team and coordinate with other functions

· Floor walk regularly to supervise, coordinate and monitor day-to-day operations & metrics

· Should lead a team of associates and motivate them to achieve the team SLA. Should consistently achieve all SLAs set by the client

· Manages inventories and Reports.

· Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

· Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

· Communicates deadlines and goals to team members

· Develops strategies to promote team member adherence to company regulations and performance goals

· Conducts team meetings to update members on best practices and continuing expectations.

· Provides quality client handling, including interacting with clients, answering queries, and effectively handling customer complaints

· Organize daily/ weekly /monthly team meetings to update the associates on any process changes, quality issues , production details and team SLA

· Preparing and sharing of various day-to-day operations reports

· Should handle Change Request and coordinate with various teams to bring it to a completion

Required Skills:

· Team handling skills

· Willingness to work in rotational shifts/night shift/ permanent shift

· Knowledge of basic quality tools.

· Proficiency in MS Office (PowerPoint, Excel & Outlook)

· Good communication skills

· Highly focused and energetic

· Problem solving & result oriented skills

Job Types: Full-time, Permanent

Pay: Up to ₹6.50 per year

Experience:

• us healthcare-Payer side: 2 years (Required)

Work Location: In person