US Backend Associate

1 - 3 years

0 - 2 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Associate

(Process: Backend US HRO)

Work Experience

06 - 36 Months

Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, epartment, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain ogs and records of all customer queries as per the standard procedures and guidelines.

Experience

6 - 36 Month / Basic MS Excel

Category

Back office/Data handling or data management

Working Conditions

Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Both Side Cab

Service Agreement

Applicable for 1 year (Mandatory)

Education Skills

B.TECH and MBA fresher not Applicable

Work Location

Gurgaon

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Information Technology & Services

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