2.0 - 6.0 years

0 Lacs

karnataka

On-site

About PhonePe Limited: PhonePe Limited is a company that offers a portfolio of businesses including the distribution of financial products such as Insurance, Lending, and Wealth, as well as new consumer tech businesses like Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem in India. The company's vision is to provide every Indian with an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture: At PhonePe, the emphasis is on creating the right environment for employees to bring their best selves to work every day. The company empowers people and trusts them to do the right thing. Employees are encouraged to take ownership of their work from start to finish right from day one. PhonePe employees are known for solving complex problems and executing quickly, often building frameworks from scratch. Joining PhonePe means being part of a team that builds platforms that impact millions, collaborates with some of the best minds in the country, and executes on dreams with purpose and speed. About The Role: The role involves overseeing daily business operations and collaborating with internal teams and external partners to ensure seamless execution. Responsibilities include developing and implementing processes for efficiency and effectiveness, acting as a liaison between stakeholders to ensure smooth operations, analyzing data to identify trends and provide insights for process improvements, handling merchant-side escalations promptly, and maintaining process documentation while identifying areas for automation and efficiency gains. Ideal Candidate Profile: The ideal candidate should have a Bachelor's degree in any discipline with a preference for B.Com/M.Com holders. Proficiency in Financial Statements, Accounting Entries, Taxation, Excel, and knowledge of SQL is an added advantage. Strong attention to detail, ability to analyze data trends, derive actionable insights, excellent verbal and written communication skills, and a positive attitude towards change with a sense of urgency are key attributes for this role. PhonePe Full-Time Employee Benefits: PhonePe offers a range of benefits to its full-time employees including Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance under Insurance Benefits, and Employee Assistance Program, Onsite Medical Center, Emergency Support System under Wellness Program. Parental Support benefits include Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program. Mobility Benefits, Retirement Benefits, and other benefits like Higher Education Assistance, Car Lease, and Salary Advance Policy are also provided. Join PhonePe to be a part of a dynamic work environment where employees are encouraged to innovate, collaborate, and make a meaningful impact in the industry.,

Posted 6 days ago

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Processing Operations Agent Travelstart

2.0 - 6.0 years

0 Lacs

telangana

On-site

As an Operations Processing Agent in the Processing Team at Travelstart, your main responsibility will be to assist clients by providing solutions to various travel-related queries and issues. You will strive for first-contact resolution and handle client interactions through multiple contact channels. Additionally, you will process bookings, ensure high-quality service delivery, and maintain strong relationships with suppliers to deliver excellent customer service. Your key responsibilities will include addressing client inquiries within the defined Service Level Agreement (SLA), resolving issues with options that meet client needs, and delivering exceptional service to uphold Travelstart's quality standards. You will also be expected to meet Quality Assurance scorecard targets, adhere to airline fare rules, update bookings accurately, manage ticket reissues, and provide correct quotations. Minimizing errors by following airline rules and internal standards to avoid ADM issues will be crucial in this role, along with being prepared to perform additional tasks as needed within Operations. To qualify for this role, you should have at least 2 years of experience in the Travel Industry, customer service expertise across all contact channels, proficiency in Amadeus or another Global Distribution System (GDS), and a deep understanding of Travelstart's products, policies, and back-office systems. Knowledge of ticketing processes, Amadeus expertise including fare rule understanding, and experience in implementing new processes within the travel industry will be beneficial. Proficiency in software such as MS Word, MS Excel, MS Outlook, MS PowerPoint, and GSuite, along with excellent verbal and written communication skills, is essential. Functional competency requirements for this role include data and trend analysis, procedural adherence, problem analysis, accuracy, knowledge of Travel Industry Best Practices, and proficiency in MS Office and GSuite. Behavioral competencies such as leadership skills, time management, self-motivation, attention to detail, urgency, diligence, honesty, decision-making ability, team collaboration, motivation, strong communication skills, proactivity, confidence, customer focus, innovation, adaptability, and multitasking will also be important. This position is ideal for an individual who is customer-focused, detail-oriented, and possesses a solid background in travel services. If you are ready to deliver high-quality client support in a dynamic operations environment, this role could be a great fit for you.,

Posted 2 weeks ago

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