Title Principal Support Engineer Precisely International Jobs

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Support Engineer at Precisely, you will play a crucial role in driving solutions to complex issues and developing unique strategies to ensure our customers" success. Your expertise will be relied upon by our customers to optimize their Precisely Data Integration investments, encompassing Precisely products and Sterling B2B Integrator. Your strong problem-solving abilities, technical proficiency, effective communication skills, and innovative thinking will be essential in this position. You will be responsible for delivering top-notch technical support through various channels such as phone, email, and remote desktop connections. Meeting SLA requirements, providing timely updates to stakeholders, and meticulously documenting critical information are among your key responsibilities. Resolving issues promptly and efficiently to guarantee customer satisfaction, investigating and resolving complex problems across diverse platforms and software systems, and identifying the root cause of issues within different components will be part of your daily tasks. Continuous learning and knowledge sharing within the team, creating comprehensive internal and external documentation, debugging, and recommending solutions to enhance products are integral parts of your role. You will also be expected to work periodic weekend shifts for on-call support. To excel in this role, you should hold a Bachelor's or Master's degree in Computer Science or a related field. Exceptional communication skills, strong analytical abilities, self-motivation, and a keen interest in learning new technologies are essential qualities. Your understanding of software design principles, database management systems, network design principles, debugging techniques, and distributed computing will be highly valued. Experience or knowledge in technologies such as Syncsort Connect, Sterling B2B Integrator, UNIX/Linux administration, database systems, cloud services, and distributed computing will be advantageous. Familiarity with debugging tools, system utilities, and performance monitoring tools will also be beneficial. If you are enthusiastic about tackling challenging problems, have a thirst for learning, and possess the technical acumen required to excel in a dynamic support engineering role, we invite you to join our team at Precisely and be part of a global organization committed to excellence and innovation.,

Posted 4 days ago

Apply

Junior Implementation Engineer ATTS Technologies

1.0 - 5.0 years

0 Lacs

coimbatore, tamil nadu

On-site

You will be part of a dynamic and youthful team of technical and marketing professionals known for their energy, creativity, and fun approach. Bringing a touch of glamour to every project, our commitment to quality service sets us apart from the rest. Your role involves efficiently implementing products within specified timelines by understanding the customer's architecture and environment. You will create project plans for each customer, outlining tasks for the customized product installation. Monitoring key deliverables, ensuring project milestones are met, and providing training to customers and channel partners are essential responsibilities. Additionally, you will evaluate customer needs, suggest upgrades, and produce user-friendly documentation and training materials. To excel in this role, you should have 1-2 years of experience in Implementation, Technical Sales, Pre-Sales, Post-sales, or Tech Support in Cyber Security, Enterprise Software, Security, Cloud, or SaaS-based companies. A solid understanding of IT Infrastructure Management, Information Security, network, and system security is required. Proficiency in administering Unix/Linux, Windows, Mac systems, and Virtualization, along with strong analytical, problem-solving, and communication skills, is essential. Prior experience as an Implementation Engineer is preferred. Qualifications include a Bachelor's degree in Computer Science, Engineering, or a related field, proficiency in software implementation, integration, and knowledge of programming languages like React JS, Node JS, or Python. Excellent communication, interpersonal skills, attention to detail, and a customer-centric approach are crucial. Experience in customer support or client-facing roles is advantageous. This is a full-time position based in Coimbatore, Tamil Nadu. The ability to commute or relocate to the location is preferred. A positive attitude, perseverance, and willingness to travel up to 25% are desired attributes. If you enjoy working independently and as part of a team, possess strong problem-solving abilities, and are committed to delivering high-quality work, we encourage you to apply.,

Posted 6 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.