Senior Technical Support Analyst- Server and cloud Support Smart Steps HR Services

1 - 6 years

5 - 8 Lacs

Pune, Gurugram, Bengaluru

Work from Office

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Candidate should be comfortable with 18 months service agreement. Perks and Benefits Top Most MNC in Gurgaon and Pune. Salary upto 63 in hand. Excellent client incentives. Cab facility. If Interested then call or whats app at Janvi-8929088489 or Gautam- 8800499244

Posted 1 month ago

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Technical Support Analyst- Server and cloud Support Smart Steps HR Services

- 1 years

4 - 4 Lacs

Pune, Gurugram

Work from Office

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile Technical Graduates freshers can apply Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Candidate should be comfortable with 18 months service agreement. Perks and Benefits Top Most MNC in Gurgaon and Pune. Salary upto 33 in hand. Excellent client incentives. Cab facility. If Interested then call or whats app at Sanchali - 7669010505 or Vipul-8447541241

Posted 1 month ago

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