TS Implementation Engineer (L1)

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

What you'll be doing

Key Responsibilities:

• Develops the ability to start owning portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Actions less complex configurations and installations.
• Attends to less complex break/fix events.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project management and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.

Required Experience:

• Some work experience in a technical implementation engineering or similar role.

Workplace type: