Google Hiring For Team Lead TRUST & Safety- CSA || Teleperformance || Teleperformance (TP)

1.0 - 5.0 years

2 - 5 Lacs

Hyderabad

Work from Office

Job Title: Team Lead Customer Service Support (Tier 3) Location: Hyderabad Key Responsibilities: HR CHARLIE: 7330616341 [ Send your Resumes to WhatsApp - Don't call ] 1. Team Leadership & Performance Management: Lead a team of Customer Service Support Tier 3 Agents (Tier 3) , ensuring high-quality service delivery. Monitor team performance, KPIs, and SLAs , ensuring adherence to process guidelines. Provide regular coaching, training, and feedback to enhance team efficiency. 2. Escalation & Case Management: Handle high-priority and complex policy escalations related to E commerce - Market Place Store. Support agents in troubleshooting developer concerns regarding compliance and enforcement actions. Work closely with internal policy, legal, and product teams to resolve critical cases. 3. Policy Compliance & Verification: Oversee the review and verification of app submissions for policy adherence. Ensure proper enforcement of E commerce - Market Place policies while balancing developer experience. Identify trends in policy violations, fraud, or abuse , and suggest improvements. 4. Process Improvement & Reporting: Identify gaps in support processes and propose efficiency improvements. Prepare and present weekly/monthly reports on team performance, issue trends, and compliance insights . Drive initiatives to improve response quality, accuracy, and turnaround time . Required Qualifications & Skills: B2 and above-level proficiency in English (as per CEFR framework). 3-5 years of experience in Trust & Safety, policy enforcement, content moderation, or customer support . 1+ years of team leadership or mentoring experience in a support environment. Strong understanding of E commerce - Market Place Store policies and developer ecosystem . Excellent analytical, problem-solving, and decision-making skills .

Posted 2 weeks ago

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Company Secretary Bhagwan Mahaveer Cancer Hospital & Research Centre

3.0 - 7.0 years

3 - 5 Lacs

Jaipur

Work from Office

Key Responsibilities: Trust Affairs: Annual filings, Devsthan Dept. liaison, Trustee communications, elections & licenses Banking & Legal Docs: LC, custom clearance, bank documentation, Paytm collaborations Meetings: Organizing Board/Trustee meetings, preparing agendas, MoM, speeches, PPTs Procurement & Donations: Handling donated equipment procurement, correspondence Dispatch & Admin: Guest lists, invites, dispatch supervision, vehicle file management Internal Audit: Assistance in audit processes and compliance Connect on:-6376236116

Posted 1 month ago

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