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2.0 - 6.0 years
0 Lacs
andhra pradesh
On-site
As a CX Agent, you will be responsible for managing B2B (Agency or Corporate) clients, demonstrating excellent teamwork and communication skills. You will need to exhibit effective Telephone and Email etiquettes, while being a quick learner in understanding product functionality and troubleshooting techniques. Proficiency in Travel Technology including computer reservations systems (CRS), GDS systems like Amadeus and Galileo is essential. Fluency in English and Hindi is required, and knowledge of additional languages is an advantage. Your exemplary customer service skills will be crucial in presenting, persuading, and communicating effectively with clients. Knowledge about Visa, Train/Bus, Cabs, Packages, TC areas, Airline code, City code, and Type of fares will be beneficial. Understanding timely travel restrictions and possessing IATA certification will be advantageous. You should be willing to work in shifts and maintain strong client relationships by providing support, information, and guidance. As a CX Agent, your responsibilities will include handling inbound and outbound calls, addressing guest queries within defined TAT, responding to guest emails and feedback promptly, and clearing backend queues for manual processing. Building and maintaining relationships with frequent bookers, passengers, and travel coordinators is essential. Adhering to SLAs, escalating calls when necessary, and providing top-notch customer service for bookings, ticket cancellations, reissuances, and issuances via telephone and email are key duties. You will play a role in creating process guidelines, updating reports, identifying automation opportunities, determining root causes for customer issues, and collaborating with internal support teams. Your role will also involve suggesting suitable travel options based on clients" needs. The ideal candidate for this position should hold a Graduate/Diploma in Travel & Tourism or be IATA certified. Previous experience in the Travel Industry, including OTAs, B2B Consolidator, Airlines, Travel Agency, or Corporate Travel Desk, is preferred. This is a full-time position that requires working in person at the designated location.,
Posted 3 days ago
2.0 - 4.0 years
4 - 6 Lacs
Gurugram, Sector 39
Work from Office
We are seeking a motivated and detail-oriented Mapping Expert to join our dynamic team. In this role, you will assist in managing and maintaining our hotel mapping database by integrating static hotel content from various sources, identifying and rectifying potential errors, and contributing to the overall quality of our data. Job Role: - Assist in merging static hotel content from multiple integrators into a unified database, ensuring accurate identification for locations, hotels, and hotel details (including geocodes and addresses). - Identify potential errors within the platform and database and work on correcting them. - Regularly analyse product and technical specifications to ensure data accuracy and relevance. - Collaborate with team members on database management tasks and contribute to team objectives. - Support supplier onboarding and communication with suppliers and customers. - Complete tasks and assignments accurately and on time. Qualifications: - Previous experience or interest in travel technology or a related field is preferred. - Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). - Good verbal and written communication skills.
Posted 1 week ago
5.0 - 10.0 years
0 - 0 Lacs
delhi
On-site
Hello Sir/Mam, We are looking for International/Domestic Air Ticket Manager JD is Given Below:- Salary for International :- upto 80k PM Salary For Domestic :- upto 60k Experience :- 5 year + Job Title : International/Domestic Air Ticket Manger Location : [Delhi, India] Job Type : [Full-Time] Working Day :- 6 Job Summary : The International Air Ticket Manager is responsible for managing and facilitating international flight reservations and ticketing processes for clients. This role involves coordinating with airlines, handling customer inquiries, processing bookings, and ensuring compliance with international travel regulations and policies. The ideal candidate will have a strong understanding of international travel procedures, exceptional customer service skills, and attention to detail. Key Responsibilities: Reservation Management: o Assist clients in booking international flights, including issuing, amending, and cancelling tickets. o Utilize Global Distribution Systems (GDS) such as Galileo to search for and confirm flight availability. Customer Service: o Address and resolve customer inquiries, complaints, and issues related to international travel. o Offer expert advice on travel options, visa requirements, and baggage policies. o Ensure a high level of customer satisfaction through professional and timely service. Documentation and Compliance: o Ensure all ticketing procedures comply with international regulations and airline policies. o Prepare and verify travel documents, including visas, passports, and travel insurance. o Keep updated with changes in international travel regulations and airline policies. Experience: o Previous experience in air ticketing or travel industry, especially with international bookings, is highly desirable. o Proficiency in using GDS systems (Galileo) and travel booking software. Skills: o Strong understanding of international travel regulations and procedures. o Excellent communication and interpersonal skills. o Detail-oriented with strong organizational and multitasking abilities. o Ability to work under pressure and handle high-volume transactions efficiently. Languages: o Proficiency in English Working Conditions: [8 Hrs, including any requirements for weekend or holiday shifts.] Interested candidate Please us Mr NK Chauhan 9289286871
Posted 1 week ago
3.0 - 7.0 years
12 - 22 Lacs
Bengaluru
Work from Office
We are seeking a skilled and motivated Full Stack Engineer with 2.6+ years of hands-on experience in Node.js, React.js, and Next.js. You will be working on high-impact, scalable web applications as part of a fast-paced product development team. Required Candidate profile Worked in any GDS is a plus point Node.js, Express.js, React.js, and Next.js, Mysql Solid understanding of RESTful APIs and backend integrations. Strong knowledge of databases such as , MySQL
Posted 2 weeks ago
1.0 - 6.0 years
0 - 0 Lacs
gurugram, delhi, noida
On-site
Call/whats app HR 9903044494 We are hiring Travel Consultant in Bulk US / UK /Flight Sales/Holiday Packages/Cruise Booking Min 1 year travel sales experience is mandatory. Good comms must Location-Gurgaon/Delhi/Noida/Dehradun Salary upto 65K + Unlimited Incentives
Posted 2 weeks ago
0.0 - 2.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Associate Travel Support (India) Provide exceptional traveler care and customer service to our clients Accurately complete end to end International travel requirements for air, hotel,car, rail. Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory) Open to work in flexible environment, roster off, weekend working, public holidays and festivals Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA Excellent communication skills (Both Written and Verbal) Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary. Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants Deliver expectations against individual and shared team key performance indicators Embrace the role of providing a superior consultative value to clients Should be team player and manage show alone if required Knowledge of corporate travel economics and travel technology/tools will be an added advantage Comfortable with Night Shift
Posted 3 weeks ago
9.0 - 14.0 years
12 - 16 Lacs
Noida, Greater Noida
Work from Office
• Develop and execute B2B sales strategies to achieve revenue targets via API integrations and digital distribution. • Identify, acquire, and onboard new B2B partners (travel agencies, OTAs, corporate clients) for API connectivity and distribution. • Lead the end-to-end API integration process with partners, ensuring smooth technical implementation and data exchange. • Optimize partner performance by analyzing sales data, providing recommendations, and implementing strategies to maximize revenue and ROI. • Maintain strong relationships with key partners, providing ongoing support and training on Cordelia Cruises products and systems. • Collaborate with internal teams (tech, operations, customer service) to deliver a seamless partner and client experience. • Monitor market trends in travel technology and online distribution to adapt strategies and maintain competitiveness. • Represent Cordelia Cruises at industry events, trade shows, and networking opportunities to enhance brand presence and build partnerships. • Maintain accurate sales reports, forecasts, and partner records, leveraging analytics to drive decisions. • 8+ years experience in B2B sales, partnership management, or business development in the travel, hospitality, or e-commerce sector, with a focus on API integrations and online distribution. • Proven track record of achieving ambitious sales and partnership targets. • Strong understanding of API-based distribution, B2B integration processes, and travel industry technology. • Excellent communication, negotiation, and relationship management skills. • Strategic, analytical mindset with the ability to interpret data and drive business decisions. • Experience managing multiple projects and stakeholders in a fast-paced environment. • Bachelor’s degree in business, hospitality, technology, or related field; MBA preferred.
Posted 4 weeks ago
2.0 - 5.0 years
6 - 9 Lacs
Kolkata
Work from Office
Role & Responsibilities: Design & implement AI workflows to automate CRM, trip quotations, lead follow-ups, and customer chat/voice queries Build smart agents using GPT (chat + voice) for internal & customer use (OpenAI, Twilio, CallHippo) Integrate travel APIs (flights, hotels, activities) with our platform for live quotation generation Automate repetitive tasks using Make.com, Zapier, and internal tools Work with the Product and Creative teams to bring AI to media creation (photo/video sorting, customer albums, etc.) Develop performance dashboards, auto-suggestion tools, and smart seller assistants Stay up to date with AI trends in TravelTech and test applicable models for use Preferred Candidate Profile: 2 to 5 years of real-world experience in applied AI, automation, or backend systems Strong Python skills (FastAPI, LangChain, Pandas, etc.) Hands-on with OpenAI/GPT APIs, Twilio, WhatsApp integrations Familiarity with automation tools like Make.com, Zapier Passionate about travel, tech, and creating impact Bonus: Experience in e-commerce, SaaS, or travel-tech products
Posted 1 month ago
3.0 - 8.0 years
4 - 8 Lacs
Gurugram
Work from Office
The Account Manager is responsible for selling and up selling to new and existing clients and providing excellent Customer service in support of organizations sales & revenue goals. Candidate Profile Should have outstanding verbal and written communication skills. Preference will be given to people with 3-4 years of experience selling software business applications. Exp in travel technology will be an added advantage. Should be target oriented as per assigned numbers. Should be self motivated and have positive outlook and problem solving attitude. Should be able to generate leads via cold calling, telephone calls, marketing campaigns, emails, personal meetings, events and exhibitions. Should have listening to customer requirements carefully and presenting appropriate system demonstrations. Should be able to maintain and develop relationships with existing customers in person, via telephone calls and emails. Should be able to negotiate the terms of an agreement and closing sales. Should be able to negotiate costs, delivery and specifications with decision makers. In depth analysis of market and competition. Representing companys products and solutions at trade exhibitions, events and demonstrations. Creating detailed proposal documents as per customer requirements. Payment collections from respective customers. Extensive travel for face-to-face meetings with new and existing customers within domestic and other international geographies. Solid commitment to sales and customer service with good interpersonal skills, initiative and follow-through outstanding computer skills including solid knowledge of spread sheets (MS Excel), word processing (MS Word). Should be able to handle multiple priorities when needed without compromising delivery & schedule. Knowledge of software development lifecycle. A bachelor's Degree/Diploma in Business or a related field preferred. Minimum 3 years of Experience in travel trade
Posted 1 month ago
5.0 - 7.0 years
8 - 15 Lacs
Gurugram
Work from Office
Job description:- Hiring: Full Stack Tech Lead (React | Next.js | .NET Core | Microservices | Travel Tech) Were looking for a Full Stack Tech Lead with over 7 years of hands-on experience in building scalable web applications using React, Next.js, .NET Core, Microservices, SQL Server, and MongoDB . If you have a background in Travel Technology , wed love to talk to you! Tech Stack & Experience Required : Frontend : React.js, Next.js, TypeScript, JavaScript, Redux, Tailwind (preferred) Backend : .NET Core (C#), REST APIs, Microservices architecture Databases : MS SQL Server, MongoDB Cloud & DevOps (preferred): Azure/AWS, Docker, Kubernetes, CI/CD pipelines Tools : Git, Postman, Swagger, JIRA, VS Code/Visual Studio Key Responsibilities : Lead the design and development of full stack applications. Architect and implement scalable microservices-based solutions. Collaborate with product, UI/UX, and QA teams for high-performance delivery. Mentor junior developers and conduct code reviews to ensure coding best practices. Own project delivery timelines and ensure high-quality releases. Contribute to system architecture and future tech roadmap. Preferred Qualifications : 7+ years of full stack development experience. Proven expertise in React, Next.js, and .NET Core. Hands-on experience with SQL and NoSQL databases. Strong understanding of microservices and cloud-native architectures. Previous experience in the travel technology domain (B2C, OTA, GDS integration, etc.) is a big plus. Strong problem-solving and communication skills. Why Join Us : Be part of a visionary team transforming travel tech platforms. Work with the latest technologies in a fast-paced Agile environment. Competitive salary and performance-based growth. Opportunity to build cutting-edge digital travel solutions from scratch.
Posted 1 month ago
15.0 - 20.0 years
50 - 70 Lacs
Noida
Work from Office
About AIonOS A joint venture between InterGlobe enterprises and Assago group, aims to transform businesses into Al-native enterprises by fully integrating generative Al technologies. Founded by industry veterans Rahul Bhatia and CP Gurnani, our mission is to enable enterprises transformation with Al & delivering value through intelligent, data-first solutions. InterGlobe, our parent company, through its various businesses, employs more than 65,000 professionals across 135+ cities globally. Since 1989, the group has been building businesses and working with global brands to deliver Quality and Value. Over the past three decades, InterGlobe has continued to expand its vision, contribution, and footprint, becoming one of India's foremost conglomerates through innovation and service leadership. Role : Practice Leader Travel Tech + OTA About the Role: We are seeking a dynamic and visionary leader to head our Travel Tech & OTA (Online Travel Agencies) practice, a strategic domain for our AI-driven business. This role is ideal for someone with deep domain expertise, a strong technology backbone, and a passion for shaping the future of travel through AI and innovation. As the Practice Leader, you will not only drive solution development and business growth, but also play a pivotal role in positioning our company as a thought leader in Travel AI globally. Key Responsibilities: Solution & Offering Development: Define and evolve the vision, strategy, and roadmap for the Travel Tech & OTA practice aligned with the company’s AI-first approach. Own the conceptualization and enhancement of AI-powered solutions, platforms, and accelerators tailored for the travel and OTA ecosystem. Lead cross-functional collaboration with data science, engineering, and product teams to bring differentiated AI/GenAI solutions to market. Maintain a forward-looking solution portfolio in line with market trends and customer pain points. Go-to-Market & Growth: Partner with Sales to drive revenue growth by identifying white spaces, shaping large deals, and supporting proactive pursuits. Develop compelling value propositions and consultative pitches tailored to customer challenges. Cultivate relationships with strategic customers and partners in the travel tech ecosystem. Thought Leadership & Brand Building: Establish the company as a recognized thought leader in AI for Travel and OTAs. Represent the company at global travel and technology events, industry panels, analyst briefings, and innovation summits. Drive the creation of high-impact content—white papers, blogs, POVs, webinars, and success stories—to shape industry discourse. Conceptualize and lead branded industry forums, executive roundtables, and innovation showcases focused on AI in Travel. Customer Engagement & Advisory: Serve as an executive advisor to CXOs across OTAs, TMCs, airlines, and hospitality chains. Lead strategic conversations on digital transformation, operational intelligence, customer experience, and personalization in travel. Internal Collaboration: Work closely with delivery teams to ensure world-class execution and client satisfaction. Collaborate with HR, Learning, Marketing, and Innovation functions to build a practice-ready talent pool and raise market visibility. Qualifications & Experience: 15+ years in the Travel Tech and OTA space with strong consulting or solution leadership credentials. Deep expertise across air, hotel, distribution systems (GDS, NDC), loyalty, payments, and ancillary revenue strategies. Demonstrated experience driving AI/ML/GenAI-powered solutions within the travel industry. Excellent executive communication skills and the ability to represent the company in global forums. Prior experience building or scaling a travel practice or P&L in a technology or consulting firm is preferred. Preferred Attributes: Strategic thinker with an entrepreneurial mindset and execution excellence. Deep network and credibility in the travel ecosystem (OTAs, suppliers, platforms, startups, forums).
Posted 1 month ago
4.0 - 9.0 years
6 - 16 Lacs
Chennai
Work from Office
Manage online travel platforms & tools, Administer travel solution software, Troubleshoot IT issues and handle automation , Manage platform, CI/CD with GitHub Actions, CloudWatch, S3 AWS (Mumbai), Cognito, API Gateway, WAF, IAM Java (Spring Boot), MySQL, ClickHouse, MongoDB Angular (Web), Ionic (Mobile) Handle CRM/database management functionality, user access & dataRole & responsibilities
Posted 2 months ago
2.0 - 5.0 years
5 - 7 Lacs
Noida
Work from Office
Develop new business in Travel Tech sector travel agencies OTAs tour operators corporate travel companies Generate leads by market research cold calling networking digital outreach Present product offering to clients Negotiate contracts close deals Required Candidate profile 2+ years experience into software sales Excellent communication presentation negotiation skills understanding of travel technology products booking engines APIs B2B/B2C portals tourism exp is plus
Posted 2 months ago
1 - 6 years
2 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Salary : upto 40k Exp : 1-3 yrs Candidate have atleast 1-2 yrs of work experience in travel domain /industry Interested candidates can call Ruchika @9650997623 Required Candidate profile excellent communication skills
Posted 2 months ago
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