Transport Coordinator Dedha India HR Solutions Pvt Ltd

1.0 - 5.0 years

0 Lacs

haryana

On-site

As an Executive Transport Coordinator, you will be an integral part of the Transport Control Tower team, responsible for tracking and tracing shipments from dispatch to delivery. Your primary focus will be on ensuring smooth operations and service delivery to both internal and external customers within your designated work stream. By closely monitoring delivery timelines between DHL, Transporters, and Customers, you will play a crucial role in maintaining customer satisfaction and service efficiency. Your key responsibilities will include tracking deliveries based on defined Turn-Around-Time (TAT), obtaining Proof of Delivery (POD) scan copies from Transporters, and proactively identifying opportunities for performance improvement based on customer feedback. You will have end-to-end ownership of your work stream, ensuring operational efficiency and resolving any backlog issues promptly. In addition to managing day-to-day track & trace activities, you will be responsible for handling calls and emails related to the work stream, managing peak volumes and month-end activities, and ensuring compliance with all security and organizational policies. Your ability to achieve Key Performance Indicators (KPIs), adhere to operational SOPs, and provide effective process controls will be crucial to your success in this role. To excel in this position, you should possess strong communication and analytical skills, proficiency in MS Office and MS Excel, and a deep understanding of Transport Operations and Customer Service. Familiarity with Transportation Management Systems (TMS) or Enterprise Resource Planning (ERP) software would be advantageous. Flexibility to work in various shifts as per operational requirements is essential. Ideally, you should have 1 to 2 years of work experience in the Supply Chain or Service Industry, with a solid understanding of Transport service operations, including truck types, E-way bills, and LR/GCN processes. A graduation degree in any discipline is mandatory for this role. This is a full-time, permanent position based in Gurugram, Haryana, requiring in-person work. The role offers a flexible schedule, health insurance, life insurance, paid time off, Provident Fund benefits, and opportunities for performance bonuses and yearly bonuses. Experience in Transportation management and planning will be preferred for this role, with a minimum of 2 years in Transportation management and 1 year in Transportation planning. If you are looking to utilize your skills in Transport Operations and Customer Service to drive operational excellence and ensure customer satisfaction, we invite you to join our dynamic team as an Executive Transport Coordinator.,

Posted 4 days ago

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