12.0 - 16.0 years

0 Lacs

punjab

On-site

As a Manager - Sales Operations at Bunge, you will be responsible for overseeing service delivery management and transformation of the Customer Service & Sales Support function. Leading a team engaged in service delivery, controls adherence, and period-end closing & reporting for different regions within BEMEA/BAS/BNA, you will identify improvement and automation opportunities within existing processes. As a proactive and deadline-driven task manager, you will be motivated by making an impact on your workplace and thrive on recognizing challenges, implementing solutions, monitoring success, and continuously thinking outside the box to optimize processes. Your main accountabilities will include operational leadership and team management, where you will oversee the end-to-end Customer Service & sales order process, collaborate with cross-functional teams, develop standard operating procedures, and ensure service delivery excellence meeting client KPIs and SLAs. You will also be responsible for managing budgets, optimizing resource allocation, owning the strategy for managing customer claims, and leading cross-functional teams to address claims issues. Additionally, you will provide oversight on customer support & guidance, strategic account management, and drive process optimization initiatives to improve operational efficiency and customer experience. Your role will involve driving automation, AI, and technology adoption within the order management and claims processes, designing and executing change management strategies, and engaging with global teams and clients to foster collaboration for transformation initiatives. You will be expected to provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership, analyze key customer success metrics, and maintain a customer-centric approach by prioritizing client satisfaction and proactively addressing their needs. Your key competencies will include having a global mindset, customer-centric approach, transformational leadership, and resilience to thrive in a dynamic environment with competing priorities. To excel in this role, you should have a bachelor's degree in business administration, Supply Chain Management, or a related field, with 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, including at least 5 years in a senior leadership role. Proficiency in driving organizational transformation, change management, stakeholder engagement, and strong understanding of supply chain, logistics, and customer service operations will be essential. Familiarity with technologies such as SAP, BI Tools, SharePoint, Salesforce, and automation tools is highly desirable, along with experience working in a similar Shared Services Centre setup and having strong Customer Service & Sales Support Domain expertise. If you are passionate about delivering exceptional customer service, driving innovation, and optimizing processes to achieve organizational goals, then this role at Bunge will provide you with an opportunity to make a significant impact in a global environment.,

Posted 1 week ago

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