7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will be crucial. You should also have proven customer service and liaison skills, enabling you to effectively deal with clients and customers at all levels, including demanding stakeholders. The successful candidate will be adept at delivering service improvement and automation activities, ensuring changes can be smoothly integrated without compromising stability. Additionally, you will be expected to provide pragmatic solutions to stakeholders at all levels within the organization and possess the resilience to adapt to change. Desirable skill sets for this role include conceptual thinking, strong people management, and motivation skills, as well as a track record of achieving results through managing teams in an operational/training/quality environment. You should also have excellent storytelling abilities based on analytical research and experience in managing larger spans. In this position, you will be responsible for developing training programs, workshops, and initiatives to enhance the skills and knowledge of banking operational teams. You will monitor the effectiveness of training programs, identify industry trends, and collaborate with stakeholders to implement best practices in learning and development. By participating in projects to improve operational efficiency and effectiveness, you will contribute to the overall success of the organization. As an AVP, you are expected to advise on decision-making, contribute to policy development, and ensure operational effectiveness. If you have leadership responsibilities, you will lead a team through complex tasks, set objectives, and coach employees towards achieving those objectives. Your leadership will be guided by the LEAD behaviors Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. For individual contributors, you will lead collaborative assignments, guide team members, and identify new directions for assignments. You will consult on complex issues, mitigate risks, and collaborate with other areas to achieve organizational objectives. Your ability to analyze data, communicate complex information, and influence stakeholders will be critical for success in this role. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

Posted 3 days ago

Apply

Human Resources Manager | Holiday Inn Express & Suites Jaipur IHG Hotels & Resorts

2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

As the HR Manager at Holiday Inn Express, your primary responsibility is to drive HR initiatives such as hiring, benefits, employee relations, and training programs. Your role is crucial in ensuring compliance for hotel team members while promoting a positive team culture that delivers a unique guest experience and brings the brand to life. In this role, you will be responsible for creating programs that foster a positive work environment for all employees, supporting and administering an annual team member satisfaction survey, educating and training managers on HR disciplines, and overseeing the maintenance of accurate personnel files. Additionally, you will ensure that hiring standards and applicable laws are followed, build strong relations with external contacts, and help create and monitor the Human Resources department budget to manage expenses effectively. Your focus on guest experience will involve developing creative ways to inspire and motivate team members to provide guests with exceptional service. You will interact with guests to gather feedback, build relationships, and work with department managers to drive continuous improvement in the guest experience. Moreover, as part of the Responsible Business aspect of your role, you will develop awareness and reputation of the hotel and brand in the local community, ensure compliance with relevant employment laws, policies, and procedures, and conduct annual HR compliance self-audit. You will also research and investigate workplace issues to identify risks and facilitate resolution through employee relations programs. To qualify for this role, you should hold a Bachelor's degree or higher education qualification, have at least 2 years of related experience in Human Resources, or an equivalent combination of education and experience. Fluency in English is required, and proficiency in other languages may be preferred. Some college courses in Human Resources or related fields are also desirable. At Holiday Inn Express, we value True Hospitality and expect our team members to embody True Attitude, True Confidence, True Listening, and True Responsiveness in their interactions with guests. We believe in creating great experiences, doing the right thing, and understanding people to deliver exceptional service. In return for your hard work, we offer a rewarding work environment and benefits, including F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development opportunities, and global advancement prospects. Joining IHG means becoming part of a global family that values trust, support, doing the right thing, and embracing diverse perspectives. If you believe you would be a great fit for this role, even if you don't meet every requirement, we encourage you to hit the "Apply" button and start your journey with us today. Visit http://careers.ihg.com to learn more about us and the opportunities we offer.,

Posted 5 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.