Training Manager-Chhattisgarh

Role & Responsibilities:
1. Developing Training Strategy (30%)

• Training Planning: Develop and implement the organization's training strategy and annual training plans based on identified business needs and skill gaps.
• Needs Analysis: Conduct training needs analysis (TNA) at various levels within the Operations team to identify current and future capability gaps.
• Roadmap Creation: Establish structured training roadmaps for different employee segments, including leadership and frontline operational teams.

2. Training Design & Execution (50%)

• Training Program Design: Design relevant and effective training courses and programs tailored to the identified needs, including induction, refresher, and capability-building modules.
• Program Implementation: Plan, schedule, and roll out nominations for training programs. Deliver or coordinate delivery, and measure program effectiveness through assessments and feedback mechanisms.
• Vendor & Partner Management: Identify, evaluate, and manage relationships with external training partners, content developers, certification bodies, and learning agencies.
• Innovative Learning Methods: Leverage modern instructional design practices, adult learning principles (andragogy), and multimedia tools to enhance learning experience and engagement.
• Cross-functional Collaboration: Liaise with the Operations, Product, HR, and other departments to ensure alignment and integration of training initiatives.
• Trainer Certification & Quality: Manage the Trainer Certification Program and oversee the assessment of trainers using the Training Quality Score (TQS) framework.
• Policy Adherence: Serve as the custodian of the Training Policy and ensure its compliance and proper implementation across locations.
• Content Repository Management: Maintain a centralized repository of all training content, including induction programs (PROP/IND), refreshers (RTP), capacity building training (CBT), and field communication capsules (WCH, MORM, etc.).

3. MIS, Analytics & Reporting (20%)

• Monitoring & Reporting: Track training activities, costs, trainer performance, and participant feedback. Maintain records as required by the function.
• Feedback & Improvement: Analyze program feedback and assessment results to identify areas of improvement and innovation in learning methods.
• Reporting: Prepare and publish detailed reports post-training sessions, summarizing key metrics, observations, and action points.
• Mandate Tracking: Capture, consolidate, and maintain training mandates received from various business units and ensure timely delivery.

Desired Candidate Profile:

• Presentable and Articulate: Should carry a professional demeanor with strong command over English and local languages as applicable. Excellent communication and presentation skills are essential for delivering impactful training sessions.
• Interpersonal Excellence: Strong interpersonal and relationship-building skills. Ability to build rapport quickly and influence stakeholders across diverse levels of the organization.
• People-Oriented Personality: Must be empathetic, approachable, and a true peoples person with a passion for employee development and team empowerment.
• Strategic Thinking: Should be able to link learning initiatives to business goals. Ability to develop long-term capability-building strategies in alignment with organizational objectives.
• Decision-Making & Problem Solving: Sound judgment and analytical skills to make effective decisions in high-pressure or ambiguous situations. Ability to adapt to rapidly changing business environments.
• Mobility and Flexibility: Open to relocation and frequent travel across India. Comfortable working in both urban and rural settings as required by operational needs.
• Tech-Savvy & Digital Orientation: Proficient with learning management systems (LMS), Microsoft Office Suite, and capable of incorporating digital and multimedia tools into training.
• Training & Facilitation Expertise: Proven experience in conducting TNA, content development, classroom/virtual facilitation, and post-training evaluation. Certification in instructional design or training methodologies is a plus.
• Team Collaboration: Collaborative mindset to work with cross-functional teams like HR, Operations, Product, and Compliance to deliver integrated learning solutions.
• Performance-Driven: Goal-oriented with a focus on measurable outcomes. Ability to monitor and report training effectiveness and recommend continuous improvements.
• Ethical & Policy-Compliant: Must have a strong ethical foundation and be committed to following organizational policies and maintaining training standards.