4 Trainer Manager Jobs

Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospital industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com

Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospitality industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com

Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospitality industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com

About the Job We are seeking a Quality Assurance / Training Manager to deliver extraordinary results for our clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our clients. As Quality and Training Manager, You Will Proactively solicit and provide feedback by being honest and transparent Plan, develop and implement comprehensive professional development and training plans Promote an inclusive learning environment and facilitate staff meetings Set and provide direction of new initiatives, opportunities and foster "best in practice" training and professional development Provide coaching to global staff in quality assurance and training to support superior performance Responsible for the effective selection, development, supervision, evaluation and training of direct reports Perform routine audits and track call performance Become the Subject Matter Expert (SME) and provide insight on behaviors, patterns, and quality compliance to the Operation Managers Assist with or conduct training to keep the team updated on changes that may occur in information or procedures Assign and monitor workload and performance of Trainers and Quality Analysts Participate in calibration sessions and ensure Quality Analysts complete timely calibration evaluations Address inconsistent scoring through coaching and assist with facilitation exercises, as assigned Identify and document any training and/or quality performance issues and escalate them to the Operations Manager, as appropriate Work with client and Operations Manager to perform corrective action Deliver corrective disciplinary, up-skilling and coaching action as appropriate, and per company policy As Quality and Training Manager, You Have 3+ years of leadership experience, preferably in the customer service industry Post-secondary education preferred Demonstrated, progressive leadership and management skills, preferably in a contact center environment Experience leading teams in a global capacity Experience working in a fast paced environment across multiple locations globally Strong verbal and written communication skills Exceptional organizational and time management skills – must be able to multitask and prioritize Superior analytical skills, problem solving and decision making skills Demonstrated understanding of adult learning principles and/or training methodologies (ILT, eLearning, etc.) Understanding of continuous improvement plans Good understanding of business acumen Independent thinker Excellent presentation skills If interested, please share your CV at anusha.kambapu@intouchcx.com