Tour Coordinator (Fareast, Domestic & Europe) Osaka connect Dot Com Pvt Ltd

2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

As a tour coordinator, you will be responsible for planning, organizing, and overseeing travel arrangements and activities for various groups or individuals. Your primary role will be to ensure that all aspects of the tour, including transportation, accommodations, sightseeing, and entertainment, are well-coordinated and executed smoothly. Your key responsibilities will include developing and designing tour itineraries based on client requirements, preferences, and budget for Europe/Far East/domestic sector. You will research and select appropriate destinations, attractions, accommodations, transportation, and other services, taking into consideration factors like logistics, timing, and local regulations. It will be essential for you to interact with clients to understand their travel needs and expectations, provide recommendations, answer queries, and customize tours to meet individual or group requirements for a high level of customer satisfaction. Additionally, you will establish and maintain relationships with various service providers, negotiate contracts and rates, manage bookings, and coordinate logistics to ensure a seamless travel experience. Monitoring tour budgets, ensuring profitability, cost-effectiveness, and compliance with travel regulations, health and safety guidelines, and visa requirements will also be part of your responsibilities. You will prepare and distribute necessary travel documents, itineraries, and confirmations while keeping abreast of industry trends, destination information, and any changes in regulations that may impact travel arrangements. Supervising and providing guidance to tour executives and support staff, delegating tasks, monitoring progress, ensuring efficient workflow, conducting performance evaluations, providing training, and fostering a positive work environment will be crucial aspects of your role. You will need to anticipate and proactively address potential issues or emergencies during tours, develop contingency plans and procedures, liaise with clients, vendors, and local authorities to resolve problems, and ensure the safety and well-being of travelers. Providing excellent customer service, attending to customer feedback, suggestions, and complaints, maintaining data in CRM, and continuously improving tour quality to exceed customer expectations will be essential. This is a full-time, permanent position that offers benefits such as health insurance, provident fund, a day shift schedule, and performance bonuses. A Bachelor's degree is required, along with at least 2 years of experience as a Tour Coordinator. Proficiency in English is preferred, and the work location is in person.,

Posted 6 days ago

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Destination Consultant Btw Financial Services & Imf

0.0 - 1.0 years

1 - 3 Lacs

Pune

Work from Office

Key Responsibilities: Engage with clients to understand their travel preferences, budget, and purpose of travel. Recommend suitable destinations, travel packages, and experiences tailored to individual needs. Create customized domestic and international travel packages including sightseeing, accommodation, and activities. Stay up to date on trending destinations, seasonal offers, and partner promotions. Prepare travel quotes and finalize itineraries based on client approval. Handle bookings for flights (GDS and LCC), hotels, transfers, cruises, and local tours. Coordinate with DMCs (Destination Management Companies), hotels, and suppliers to confirm arrangements. Issue air tickets, vouchers, and travel documents efficiently and accurately. Serve as the single point of contact for clients from inquiry through post-travel feedback. Provide pre-travel briefings and on-trip assistance. Proactively engage past clients with new offers, or personalized travel ideas to encourage repeat bookings. Resolve client issues or complaints with tact and professionalism. Maintain detailed records of all bookings and client communications. Work with internal teams to ensure visa documentation and insurance are processed in time. Coordinate invoicing and payment collection in line with company policies Good knowledge of rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.

Posted 1 month ago

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