Technical Services Support Team Lead - India TMS Global are a wholly owned subsidiary of DS Smith, an International Paper company who are a listed multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global is an outsourced provider of end-to-end Retail Marketing/POS and Packaging services and solutions Globally. We partner with our customers managing all retail POS categories as well and innovative and sustainable Packaging Solutions and Supply chain management globally as their single outsourced partner. We are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. TMS’s Global family is growing and we have a fantastic opportunity for an experienced Technical Services Support Team Lead to join our IT Operations Support team in Gurgaon, India on a permanent basis. About the Role Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team of 5 which supports over 300 end users globally across all our regions. You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on rotational shifts aligned to either US or EU shifts. As the IT Technical Services Support Team Lead, you will be responsible for the day-to-day management of the Technical Support team and for the smooth running of the technical support service. This includes ensuring all processes, policies and procedures are continually followed, updated, and enhanced upon day-to-day and as the business continues to grow and develop. The Technical Services Support Team Lead is responsible for the line management of the entire Technical Support Team daily. This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects. We are looking for someone who can manage and lead a team and also someone who wants to deliver world class IT support to our internal customer’s and has an eye for how things can be constantly improved to ensure the highest standard of customer service is delivered. Some of the responsibilities you will be doing Day to Day: You will be Provide and oversee exceptional and first-class remote, on site, and telephone based technical support at all times, building a rapport with internal and external customers and ensure this is reflected within the support team. Create and update policies, procedures and processes and ensuring those policies, procedures and processes are followed by the team and that any necessary or recommended changes and any significant breaches are investigated and escalated Management of all technical aspects of delivering support, across several key workflows. Managing, motivating, and leading the Service Desk team, including training, 1-2-1’s and personal development for team members. Management of technical queries from within the team – escalation point for any support escalations. Ensure ownership is taken of technical issues and that these are seen through to completion Implement methodologies to improve support resolution, manage customer perceptions, and build strong internal relationships. To qualify for the role, you must have: Technical & Operational Expertise Proven capability in managing IT service delivery in fast-paced, high-demand environments. Hands-on experience supporting hardware, software, and cloud-based services, including Microsoft Windows 10, Microsoft 365 (including Teams), Azure AD, and Intune. Familiarity with ITSM tools such as Zendesk and ServiceNow, with a strong grasp of IT service management principles. Certifications & Frameworks ITIL Foundation V3 certification or equivalent understanding of ITIL-based service management practices. Leadership & Team Management Demonstrated success in leading technical teams, including task delegation, performance coaching, and resource planning. Ability to foster a collaborative team culture and drive accountability and results. Communication & Interpersonal Skills Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences. Confident and approachable demeanor, with strong stakeholder engagement and customer relationship management skills. Proficiency in English and the local language. Strategic Thinking & Continuous Improvement Track record of identifying and implementing process improvements and driving operational efficiency. Experience in creating and refining IT support processes and procedures in collaboration with cross-functional teams. Strong planning and prioritisation skills, with a focus on outcomes and service excellence. Vendor & Supplier Coordination Experience managing third-party suppliers and ensuring service level agreements are met. Self-Management & Initiative Self-motivated and proactive, with the ability to work independently and make informed decisions under pressure.

IT Technical support administrator – TMS Gurgaon TMS Global are a wholly owned subsidiary of DS Smith PLC, an International Paper Company, a multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global specialise in the outsourcing of retail display, print and packaging for a variety of global customers and are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. About the Role Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team of 5 which supports over 300 end users globally across all our regions. You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on rotational shifts aligned to either US or EU shifts. As the IT Technical Services Support Administrator, you will be to joining a highly experienced team, reporting into the IT Support Team Lead, bringing experience and expertise in IT support and problem solving, managing and owning service requests relating to software, hardware, and project support. This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects. Some typical day to day tasks will cover: Provide exceptional and first-class remote, on site, and telephone technical support across several key workflows, whilst building rapport with internal and external teams and colleagues. Assist with the creation of policies procedures and processes. Help in Generating Report of Ticketing and HW/SW Inventory Hardware / Software procurement and general system & application administration. Asset Management / License Capacity Management. End user Desktop / IT support Setup / Configuration / Profiling of laptops & mobile devices. Installation / Configuring / Documentation of Software and services. Co-ordinate with third party vendor for support and escalation. Zendesk & Service Management Tooling. Ensuring all support requests are logged in a timely manner. Working in Shift environment. Any additional task assigned with respective to IT Operation / Project management. About You This role could be a great fit for you if you have around 4 years IT experience in similar shared service environment and have delivered exceptional IT technical support to end users within a helpdesk 1st or 2nd line support role. It is essential to have previously worked within an internationally focused environment. Skills and attributes for success Fluent English, spoken and written Knowledge of Microsoft Windows 10 OS, Edge, Chrome, MS O365. Experience of MS Azure AD – MS Intune. Experience with Installation, Configuration of Peripherals devices. Previous experience of AD Component management, User access management, Credential management. Previous experience of regular update of OS, Patch update, Application update. Experience maintaining asset database, Document management. Haven taken care of whole IT asset life cycle. User onboarding and off boarding experience. Experience of IT service management disciplines, and to support hardware and software delivery in a fast-paced challenging environment. Solid background and providing IT support in managed environment. Ideally experience of common ITSM tools e.g Zendesk – Service Now. If you think this role sounds like an exciting challenge and feel you have the right skills and experience to succeed, then please get it touch.

About Us TMS Global are a wholly owned subsidiary of DS Smith PLC, an International Paper company, who are a multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global specialise in the outsourcing of retail display, print and packaging for a variety of global customers and are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. We have a fantastic opportunity for a Talent Sourcing Specialist to join us on a permanent basis with Hybrid working (2 days a week in the office) based out of our established Shared Service centre in Gurgaon. About the role As the Talent Sourcing Specialist, you will be part of a team responsible for delivering a World-Class resourcing service on a global scale. This role identifies and engages potential candidates for job openings, focusing on the initial stages of recruitment to build a pipeline of qualified talent. The Talent Sourcing Specialist will support the end-to-end recruitment process for all areas and locations of TMS. You will help support Talent Acquisition by being present at vacancy briefings, sourcing candidates, talent mapping and talent pool generation. You will also be responsible for screening applications and arranging initial interviews whilst always being a brand ambassador for TMS. You will also ensure great candidate experience for successful and unsuccessful candidates alike and work closely with HR in ensuring a smooth and successful on-boarding experience for any new starters. Some of your Key responsibilities: Developing Sourcing Strategies Crafting targeted sourcing strategies to reach specific pools of talent. Collaborate with Talent Acquisition to understand hiring needs and build effective sourcing strategies. Interfacing closely with Hiring Managers to understand business needs and where external talent pipelines or pools are needed for geographical regions and functions. Attend briefing meetings alongside your Recruitment Business Partner. Building and maintaining Pipelines Create, engage and regularly update talent pools. Building relationships with potential candidates through networking, employee referrals, and passive recruiting techniques including the use of social media. Activate employee networks and boost referrals. Identifying and Attracting Talent. Leveraging various sourcing channels and methods (e.g., Boolean Search) to develop a proactive and steady pipeline of qualified and diverse talent for open roles, repetitively hired roles, and niche roles by using social media, external databases, company home pages and search via ATS. Generating innovative ideas, leveraging resources, and sharing information to develop effective sourcing strategies to identify the candidate profiles. Initial Screening and Assessment Advertise vacancies on job boards and key social media channels. Monitor applications, conducting pre-screening phone interviews to assess candidates for needed skill set and competencies, potential fit for current and/or future positions, and potential fit to TMS culture. Arrange interviews and manage day-to-day administrative tasks. Tools & Search Expertise Use LinkedIn Recruiter, Boolean strings, and other sourcing tools to identify and engage top talent. Diversity Sourcing Implement inclusive sourcing methods to build a diverse pipeline and support equitable hiring. ATS Management Manage candidate pipelines using Workday or similar tools; ensure data accuracy and smooth processes. Continuous Improvement Stay current with industry, sourcing trends and sharing insights to optimize our approach. When priorities allow, you will also be involved in HR/Recruitment/Training combined projects which focus on continuous improvement of our employee lifecycle. About you This role would be a great fit for you if you thrive in a fast paced and complex global hiring environment. You’ll need to be great at collaborating with various people, have a high level of attention to detail and organisational skills whilst also being adaptable to react quickly to an evolving scope. To qualify for the role, some skills that would be either essential or helpful: Previous experience of recruitment sourcing (talent pools, talent mapping, pipeline generation) for global cross-functional teams. Technical Skills: Proficient in LinkedIn Recruiter, Boolean search, Workday, and other sourcing platforms. Advanced Talent Mapping and Talent Pool development. Advanced skills in proactive outreach, candidate searching and telephone screening. Fluent English A proven history of performing at a high level in a busy and challenging international recruitment environment. Experience using an ATS is essential (Workday Recruitment Solutions is preferred).

Shared Services Graduate opportunity – Pricing Support. TMS Global is a procurement outsourcing business and are a wholly owned subsidiary of DS Smith PLC, International Paper, multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally and our TMS family consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. We now have one new Graduate/Entry level vacancy in our Shared Service Centre in city centre Gurgaon, India with easy access via fantastic transport links and we offer hybrid working with a minimum of 3 days in the office per week. Our Shared Service Centre is 1 of 2 key office locations for TMS Globally and is a key part of our strategic growth plans as we expand and add new specialisms out of this office. It has seen consistent growth over the past three years, almost tripling the headcount in region as it continually grows and reshapes to support our wider TMS family across the world. We have teams based here that focus on Operational Support for pricing and procurement activities, Data and Analytics, IT Helpdesk Support, Project Management and Compliance and Governance teams, all who support the wider TMS family Globally across all international locations. As such any new joiners will be working in shift patterns, predominantly aligned to European hours. About the role You will join our Shared Service centre as an Entry level role/Graduate and be placed in one of the central support teams, where you will be supporting the wider business Pricing support team. We understand at this point in your career how important it is to get a variety of experience and wide exposure to various specialisms so you can find which career path you excel at and which one you would like to pursue. So every 1-2 years you will rotate to a new team to support your personal development and growth. On top of this you will also have yearly performance reviews, personal development plans and access to an amazing array of training through our internal training academy, online resources for self-driven learning and workshops to attend which are run via out internal training team. About you We’re looking for motivated and enthusiastic graduates with anything from 0 - 12 months post- graduate experience. You might be looking for your first role, or perhaps you’re looking for a change of direction after your first graduate role or perhaps you wish to gain exposure in a more international business. If you are a good communicator with fluent English skills and have intermediate – advanced excel skills, then these roles could be a great fit for you.

Client Operations Coordinator / Procurement Administrator – TMS Gurgaon TMS Global are a wholly owned subsidiary of DS Smith PLC, a International Paper Company, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. About the Role Within this role you will be joining an established shared service centre in Gurgaon focussing on production administrative support for our client facing teams in Europe on a large multinational FMCG account. You will be providing administrative support to the teams, through dealing with suppliers, managing customer orders, ensuring reporting and trackers are kept up to date and following internal process and compliance procedures to ensure smooth billing and supplier invoicing. We have 3 opportunities currently for this team where you will be able to have hybrid working, where the work pattern will allow for 2 days working from home, 3 in the office and full-time European aligned hours. Some typical day to day tasks will cover: Managing all Inbound orders from the client supply team in collaboration with the client services team, working on our bespoke procurement system dealing with RFQ’s and PO’s and billing. Update the order tracker list with required information to ensure production follow up & process to the job creation under our platform. Responsibility for job creation though the existing catalogue, matching the PO request to the estimate approval and PO confirmation to the supplier. Check all delivery details are correct – codes / descriptions/ quantities in accordance to the client PO request. Manage any specific issues in case of missing information to process the order PO to supplier with our support team. If needed liaise with Suppliers in order to plan ahead in regard to Deliveries – to be proactive (rather than reactive to situations) & Report and manage any Inbound problems (i.e. delays / delivery failures) Assist Client service team members to ensure KPIs are followed and up to date though the housekeeping dashboard report. Process and finalized client billings and supplier invoicing for your category within each months. About You This role could be a great fit for you if you have an administrative background and have dealt with invoicing and purchase orders within a logistics or procurement related area. It is essential that you have fluent English language skills, both written and verbal. Skills and attributes for success Fluent English, spoken and written alongside language skills for this region. 2+ years in an administrative role Excellent Microsoft Excel skills Knowledge of any ERP is desirable If you think this role sounds like an exciting challenge and feel you have the right skills and experience to succeed, then please get it touch.

As a Client Operations Coordinator/Procurement Administrator at TMS Gurgaon, you will be part of a shared service center supporting client-facing teams in Europe on a multinational FMCG account. Your primary responsibilities will revolve around providing production administrative support, managing customer orders, collaborating with suppliers, ensuring accurate reporting, and adhering to internal processes and compliance procedures for smooth billing and supplier invoicing. In this role, you will have the opportunity for a hybrid work arrangement, allowing for 2 days of remote work and 3 days in the office, all while aligning with European working hours. Your daily tasks will include managing inbound orders from the client supply team, handling RFQs and POs on the procurement system, updating order trackers, creating jobs based on PO requests, verifying delivery details, liaising with suppliers for proactive planning, monitoring KPIs, and processing client billings and supplier invoicing. To excel in this role, you should possess a background in administration with experience in invoicing and purchase orders within logistics or procurement. Proficiency in spoken and written English is a must, along with strong Microsoft Excel skills. Any prior knowledge of ERP systems will be considered advantageous. If you are seeking a challenging opportunity where you can leverage your administrative skills and experience, and if you believe you are equipped to thrive in a dynamic environment, we encourage you to apply for this role and be a part of our team at TMS Gurgaon.,