Title Customer Service Team Leader

As a Team Leader (English) based in Jaipur, you will be responsible for leading and managing a team to achieve campaign targets. Your key responsibilities will include monitoring and enhancing team performance through coaching and feedback, ensuring adherence to quality standards and process guidelines, handling escalations and resolving issues effectively, and collaborating with other departments to ensure smooth operations. Additionally, you will be expected to prepare reports on team performance and productivity. To excel in this role, you must possess excellent communication skills (verbal and written), strong leadership and team management abilities, and the ability to handle pressure and meet deadlines. Analytical and problem-solving skills will also be crucial for success in this position. The ideal candidate should be result-driven with a focus on quality, flexible and adaptable to dynamic work environments, and have a collaborative mindset with a proactive approach. This full-time, permanent position offers a competitive compensation of up to 7 LPA and benefits including health insurance, life insurance, and Provident Fund. The role involves working in rotational shifts, including night shift, UK shift, and US shift, with a performance bonus. If you have a passion for leadership and training for international processes, and meet the minimum requirement of 1 year of experience in training for an international process, we encourage you to apply for this exciting opportunity.,