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1.0 - 5.0 years
3 - 8 Lacs
Bangalore/Bengaluru
Work from Office
Role & responsibilities Good English communication and interpersonal skills Respond to queries on phone and emails Accountable for responses to clients related to flight reservation, ticketing and post ticketing services Endeavour to convert every enquiry into a booking by providing optimal routes & fares Knowledge of GDS commands (Sabre) Knowledge of Amadeus or Galileo will be an added advantage Experience in issuing and reissuing tickets on GDS Experience in managing premium class itineraries Ticketing both Domestic and International itineraries Knowledge of Microsoft Excel or Google Sheets Preferred candidate profile Senior Travel Consultant - Candidates with 3 to 5 years of relevant experience Travel Consultant - Candidates with 1 to 2 years of relevant experience
Posted 1 week ago
1.0 - 6.0 years
9 - 13 Lacs
Hyderabad
Work from Office
Job Description: Required Experience: Fresher to 1 Year Job Location: Hyderabad Shift Timing: Monthly Rotational (24/7) Basic Qualifications: University degree (BE /B. Tech / MCA /MSC(CSC/ECE) Hands-on Knowledge of Windows / Linux Operating systems is required. Hands-on knowledge of basic SQL Database, Networking level, and ticketing process is required. Excellent English language skills are a must both written and oral Candidate must have exceptional communication and presentation skills. Highly structured, organized and detail-oriented Responsibilities Responsible for the uptime of the various client projects being managed/monitored. Raise and update the tickets in the ticketing tool for all the issues handled/worked upon. Understanding how to connect with people/teams/colleagues across Zeta offices. Should have basic knowledge of network and monitoring. Should be proactive and a team player. Should be able to work in a 24x7 environment. Able to handle the situation with a positive approach. Analytical Skills
Posted 3 weeks ago
0.0 years
0 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
First point of contact: Answer phone calls, emails, and other communication channels to provide customer support Troubleshooting: Perform basic troubleshooting for software, and network issues Escalation: Recognize when issues are more complex and escalate them to the next level of support Documentation: Log call activity and record events and updates on tickets Customer service: Provide accurate information and maintain a high level of customer service User account management: Create accounts, assign permissions, and reset passwords Incident management: Update customers on the status of their incident or service request Collaboration: Work with internal L2/L3 teams and client's teams to resolve customer issues. Requirements - (other than regular) Should have good analytical and decision-making skills Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups Should be willing to work in 24 x 7 environment with rotational shifts and roster off's
Posted 4 weeks ago
1 - 3 years
1 - 2 Lacs
Chandigarh
Work from Office
We are seeking a Tele caller Executive with prior experience in visa processing or travel services to join our fast-growing team. The ideal candidate able to manage inbound and outbound calls, assisting customers with their queries.
Posted 1 month ago
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