Competitive salary package Number of hybrid roles based in India Training and development opportunities including company paid certifications About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you. The Role The Missing Link is looking for an experienced and talented IT Services Operations Analyst to join our growing team! As Service Operations Analyst you will be responsible for providing L1 technical support to our diverse range of clients with a focus on resolving IT incidents, processing service requests with a focus on SLA. Requirements Minimum 3 years' professional work experience Minimum 1 year IT industry experience Preferred MSP / Cloud provider experience Microsoft or updated industry certifications Technical Experience required: Hands on experience providing technical support Worked in ITIL environment or understand concept of ITIL Familiar with ticket management system and time entries Logical troubleshooting approach Basic experience with Security tools such as End Point Protections Technologies: M365 User, Group & License Management Entra ID / Active Directory User and Group Management Windows 10/11 Troubleshooting Office Suite Troubleshooting Azure Conditional Access, Sign-In Logs and Session Management Familiar with RMM tools like N-Central or similar Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement Show more Show less

Competitive salary package Number of hybrid roles based in India Training and development opportunities including company paid certifications About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you. The Missing Link is looking for an experienced and talented L2 IT Engineer to join our growing team! THE ROLE Exciting career opportunity for a motivated IT Infrastructure Engineer who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment. Requirements Superior knowledge of: Microsoft 365 and Azure cloud platform MS Teams, SharePoint and OneDrive Active Directory & Entra ID Windows Server 2022 + Windows 10/11 and Office Suite Exceptional time management and organisation skills Ability to work autonomously and as part of a large team Excellent professional communication skills Strong attention to detail Ability to troubleshoot complex technical issues Desirable Skills and Experience: Experience working for a Managed Service Provider (MSP) Relevant bachelor's degree level qualification Certifications for the technologies listed above MacOS knowledge Additional Technologies: Hypervisor (VMware, vSphere, Microsoft Hyper-V) Veeam Backup and Replication Email Security (Mimecast etc.) NextGen Endpoint Protection Microsoft Azure Intune Patch Management Tools Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement Show more Show less

Competitive salary package Number of hybrid roles based in India Training and development opportunities including company paid certifications About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Role The Missing Link is looking for an experienced and talented IT Services Operations Analyst to join our growing team! As Service Operations Analyst you will be responsible for providing L1 technical support to our diverse range of clients with a focus on resolving IT incidents, processing service requests with a focus on SLA. Requirements Minimum 3 years’ professional work experience Minimum 1 year IT industry experience Preferred MSP / Cloud provider experience Microsoft or updated industry certific ations Technical Experience Hands on experience providing technical support Worked in ITIL environment or understand concept of ITIL Familiar with ticket management system and time entries Logical troubleshooting approach Basic experience with Security tools such as End Point Protections Technologies M365 User, Group & License Management Entra ID / Active Directory User and Group Management Windows 10/11 Troubleshooting Office Suite Troubleshooting Azure Conditional Access, Sign-In Logs and Session Management Familiar with RMM tools like N-Central or similar Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement Show more Show less

Competitive salary package Number of hybrid roles based in India Training and development opportunities including company paid certifications ABOUT US The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link is looking for an experienced and talented L2 IT Engineer to join our growing team! THE ROLE Exciting career opportunity for a motivated IT Infrastructure Engineer who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment. REQUIREMENTS Superior knowledge of Microsoft 365 and Azure cloud platform MS Teams, SharePoint and OneDrive Active Directory & Entra ID Windows Server 2022 + Windows 10/11 and Office Suite Exceptional time management and organisation skills Ability to work autonomously and as part of a large team Excellent professional communication skills Strong attention to detail Ability to troubleshoot complex technical issues Desirable Skills and Experience Experience working for a Managed Service Provider (MSP Relevant bachelor's degree level qualification Certifications for the technologies listed above MacOS knowledge Hypervisor (VMware, vSphere, Microsoft Hyper-V) Veeam Backup and Replication Email Security (Mimecast etc.) NextGen Endpoint Protection Microsoft Azure Intune Patch Management Tools BENEFITS A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement Show more Show less

The Missing Link is looking for IT Engineer - L2 to join our dynamic team and embark on a rewarding career journey. Designing and implementing IT systems and networks. Evaluating new technologies and making recommendations for improvements. Managing the organization's IT infrastructure, including servers, networks, hardware, and software. Troubleshooting and resolving IT issues and problems. Ensuring the security and integrity of the organization's data and systems. Developing and implementing IT policies and procedures. Providing technical support to end - users. Conducting regular backups and disaster recovery planning. Monitoring system performance and making recommendations for improvements. Collaborating with other departments to ensure that the IT infrastructure meets business requirements. Knowledge of networking protocols, operating systems, and software applications. Familiarity with IT security and compliance standards. Excellent problem - solving and analytical skills. Strong communication and interpersonal skills.

The Missing Link is looking for Operations Analyst to join our dynamic team and embark on a rewarding career journey. Conduct operations analysis and reporting. Develop and implement operations strategies and plans. Monitor and report on operations performance metrics. Collaborate with cross - functional teams to achieve operations goals. Provide operations guidance and support to staff.

About Us The Missing Link have been operating in Australia for over 27 years with over 200+ staff, you will be joining a highly successful team. Our core offerings include cyber security, hardware and software, resiliency, cloud, communications, infrastructure, consulting services and managed services. Our Security division is one of the fastest growing Cyber Security businesses in Australia and is split into three service areas: Red Team (Security Consulting & Penetration Testing) Blue Team (Security Architecture & Engineering) Security Operations Centre (SOC) We're recognised as industry leaders and accredited to the highest levels in the design, delivery, and support of the latest technologies. We partner with market-leading global and local vendors to deliver world-class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia. We have a number of focus areas and specialisation within the SOC, these are: Defender: SOC Engineers who are responsible for the management, configuration, maintenance and handling incidents involving various security solutions, Infrastructure and cloud. Hunter: SOC Analysts who conduct regular hunts through telemetry from various security solutions looking for IOCs and BIOCs Watcher: SOC Analysts who triage and investigate alerts from various security solutions but primarily from EDR and SIEM Responder: SOC Analysts who lead or contribute to the progression and resolution of Incident Response scenarios A Day in the Life of GSOC Engineering Team The Missing Link Global Security Operations Centre provides 24x7 Managed Services (MS) support to our clients across a variety of sectors. Day-to-day you will be responsible for the configuration, maintenance and troubleshooting Level 1 & Level 2 support for market-leading security technologies such as CyberArk, Fortinet, Cisco, Checkpoint, Cloudflare, SASE solutions & more. You will also collaborate with our Security Architects, Engineers and clients to facilitate the transition from implementation project to managed service. While most work will be supporting our clients during their hours of operation, you will also be required to assist the Senior SOC Engineers in responding to incidents, as well as working closely with MDR (Watcher) Team to respond and defend against malicious activity targeting our clients. We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you'll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role. Requirements Essential 2 years of experience in Cyber Security within a Managed Service Provider or similar role Familiar with NextGen Firewalls, Cloud SASE, Web Application Firewalls, Identity/Privilege Access Management solutions, and other security technologies, with hands-on experience in configuration and troubleshooting Knowledge of products like CyberArk, Cloudflare, and Zscaler is a plus Understanding of Network Segmentation, URL Filtering, Packet Inspection, Certificate services, virtualization and cloud security technologies Solid grasp of IT fundamentals, OSI Model, TCP/IP stack, and Network architectures Good analytical, debugging, and problem-solving skills, able to troubleshoot issues under tight deadlines and perform well in a fast-paced environment Actively contributed to improving SOC processes, procedures and best practices Developing problem-solving skills with a focus on innovative solutions and root cause analysis Contributed to stakeholder management by briefing external clients and sharing security best practice recommendations Demonstrated organizational skills to manage multiple tasks and projects effectively within a dynamic environment Strong interpersonal skills, with the ability to contribute to a positive, high-performance team culture and support collective success through collaboration and mentorship Desirable Good understanding of technology across applications, databases, operating systems, IP networks, storage, and backups Pursuing vendor certifications in NG-FWs, Cloud SASE, WAF, PAM, EPM etc. Holding valid certifications in CyberArk and Cloudflare is a plus Understanding of IaC (Infrastructure as Code) practices for provisioning, configuration, and management of security devices in cloud platforms like AWS or Azure Developing skills in scripting, automation, and orchestration using languages such as PowerShell, Python, or Bash Self-motivated and operations-focused with a keen eye for detail. Share details about your home network and labs you have set up Active involvement in ongoing professional development and industry engagement, including participation in advanced cybersecurity forums, webinars, workshops, and professional networks Committed to continuous learning, with knowledge of certifications such as ISC2, ISACA, and vendor-specific certifications (Cisco, Palo Alto, Checkpoint) Effective team collaborator, contributing to knowledge sharing and supporting team success Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Training and development opportunities including company paid certifications Opportunities for professional development and career advancement

We are seeking a detail-oriented and analytical Accounts Payable (AP) Accountant to manage the company's outgoing financial transactions. In this role you will be responsible for ensuring all vendor invoices are correctly recorded, approved, and paid in a timely and accurate manner. This role also supports cash management by reconciling bank accounts and maintaining appropriate bank balances to meet payment obligations. You will work closely with internal departments and external vendors to deliver a superior AP function for our business. Key Responsibilities: Accounts payable Month end closing requirements Generating and analysing accounts payable reports About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you. Requirements Bachelor's degree in accounting, Finance, or Commerce, CA Inter, CMA, or CPA Minimum of 2-5+ years' experience in a similar role Experience with MS Dynamics, HR3 and ConnectWise desirable Proficient in Microsoft Excel Strong communication skills, both written and verbal Great attention to detail Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement

We are seeking a detail-oriented and analytical Accounts Receivable (AR) Accountant to manage all aspects of the accounts receivable process, including invoicing, payment processing, customer account reconciliation, and collections. In addition, this role will be responsible for revenue reconciliation and forecasting collections to support weekly cash flow reporting . The ideal candidate will possess strong organisational skills, a solid understanding of accounting principles, and the ability to foster positive relationships with both customers and internal teams. Key Responsibilities Invoicing and billing Customer reconciliation and revenue forecasting Agreement review and billing Month end closing Commission calculation and support Collaboration and accuracy ABOUT US The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. REQUIREMENTS Bachelor’s degree in accounting, Finance, or Commerce, CA Inter, CMA, or CPA5+ years of experience in billing, invoicing, or accounts receivable. Proficiency in Dynamics accounting software, MS Excel and ConnectWise. Strong attention to detail and accuracy. Excellent organisational and time management skills. Strong communication and interpersonal skills. BENEFITS A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement

About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. We are seeking a Sales Operations Executive to join our supportive and collaborative Sales Operations team. The role provides specialist sales support services including customer service, quoting and administration, licensing renewals, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers. Key Responsibilities Collaborate with the sales team to understand their requirements and provide them with the necessary support Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales materials Maintain and update client databases, sales reports, and other relevant documentation Receive and process client orders and internal orders Track orders through to delivery Requirements 1-2 years’ experience in sales support, executive administration, procurement, purchasing or a similar role Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively Proficiency in using relevant software applications, such as Microsoft Office Strong attention to detail and organisational skills to manage multiple deadlines simultaneously Ability to build and maintain strong relationships with internal and external stakeholders Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Company culture that fosters learning and development through training and mentoring programs Opportunities for professional development and career advancement