The cleaned title is Credit Specialist .

In this role at American Express, you will play a crucial part in mitigating risk and preventing loss in a production environment to facilitate spend for customers. Your responsibilities will include handling potential credit abuse and credit bust out for both Business and Consumer accounts, along with making Inbound & Outbound calls to card members. By collaborating with the team, you will have the opportunity to enhance your analytical skills and identify trends in card utilization behavior. As a specialist in this position, you will be tasked with analyzing cases on accounts to detect any potential intention by card members to defraud American Express or cause significant financial loss. You will also assist in managing the aging of the CBO portfolio and handle both inbound & outbound volume. Successful specialists in this role must possess the ability to quickly analyze account information and uncover hidden insights within the data. Minimum Qualifications: - A graduate with a minimum of 1 year experience in international contact centers (collections experience is desired but not mandatory) - Possess analytical, decision-making, and problem-solving skills - Multi-skilled across card platforms/products is preferable - Demonstrated dependability, self-motivating skills, and change management ability - Ability to work effectively within a team environment as well as independently - Strong team player with a high level of integrity - Capable of working in a fast-paced, metric-driven environment with proficient multitasking and navigation in a window environment American Express values the well-being of its colleagues and offers a range of benefits and programs to support their holistic health. These include competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, confidential counseling support, and career development and training opportunities. Join Team Amex and let's lead the way together with the utmost integrity and commitment to providing the best customer experience every day. Your impact in this role will contribute to the success of the company and the satisfaction of our valued customers.,