Teller - Kolkata & Greater Kolkata areas

Role & responsibilities

• Develop and maintain relationships with customers
• Identify existing customers for account upgrades
• Acquire new customers and enhance relationship value
• Assist customers with financial transactions and queries
• Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
• Cash balancing and Cash bundling
• Processing of Retail FX postings / Gold sales/PrePaid Cards
• Issuance of DD/ MC (within prescribed TAT)
• Executing of funds transfer/ FD closure / Account Closure
• Processing of Salary Uploads
• Custodian for teller box
• Custodian for cheque drop boxes
• Lobby Management
• Queue handling
• Ensure quality customer service is delivered
• Escalate irate customers to Teller Auth or BM
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
• Ensure error free transactions of receipts & payments.
• Retail FX transactions processing.
• Vault Custodian
• Ensure highest level of customer service.
• Ensure that outward clearing process is adhered to.
• ATM custodian identification of counterfeit cash and ensure adherence of process laid down by the bank
• Generate Sales References for Liability products
• Generate leads for Credit Cards
• Penetration of Saving Accounts on non-liability customers
• Ensure that customers opt for and get facilities of CBDT collections
• Cross selling Gold Bars
• Cross selling Forex Plus card and Gift Plus Card
• Cross sell FX Cash

Key Skills

• Banking Product Knowledge
• Planning and Organizing Skills
• Team Management / Interpersonal Skills
• Sales and Influencing Skills
• Communication
• Knowledge of Competition

Awareness of Banking regulations

Experience Required

• Minimum experience in years 1 yr

Exposure to banking preferable