0.0 - 4.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Functional /Business Responsibilities: • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency • Ability to understand and handle irate customers • Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications • Ability to achieve stretched targets and able to manage the organization standards • Maintain Superior quality service by following organization standards Must Haves : • Excellent Communication Skills in English & Hindi • Typing speed of 30 to 40 wpm • Strong interpersonal, problem-solving skills and verbal and written communication skills • Flexible with shifts • Computer literacy Interested candidate can contact on below mention contact details - Sakshi Koli - 8097462309 / sakshi.koli@ext.icicilombard.com

Posted 1 week ago

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