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5.0 - 10.0 years

5 - 10 Lacs

Hyderabad, Telangana, India

On-site

Job Description Wells Fargo is seeking an Operations Manager... In this role, you will: Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance Engage stakeholders and internal partners associated within the Operations area Work independently on moderately complex issues and projects Identify opportunities for process improvement and risk control development and escalates issues to more experienced management Provide training, performance, evaluation and coaching of less experienced team Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility Provide responsibility for budget and financial performance Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Manage allocation of people and financial resources for Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Desired Qualifications: Bachelor's degree holder, preferably business course - banking, accounting & finance or other related discipline 5-10 years of people management experience in Sanctions Screening Operations Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Strong attention to detail and accuracy skills Ability to work effectively in a team environment Knowledge and understanding of Office of Foreign Asset Control (OFAC) compliance Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Fluent in both verbal and written communication skills Proven management skills with ability to analyze issues and provide solution in a tactful manner Ability to work independently and provide support on flexible hours/working days Demonstrated leadership and interpersonal skills Well organized, proactive, constructive and capable to motivate teamwork Transition/Process migration experience in a shared service environment Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve In scope - 10 day Required Absence Policy due to Sensitive Position

Posted 1 week ago

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2.0 - 7.0 years

7 - 17 Lacs

Hyderabad

Work from Office

About this role: Wells Fargo is seeking a Operations processor In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 2+ years experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Good Knowledge on ISO Messaging system Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business.Pool/Queue Assignment:Cross skilled to more than 1 poolExample:High Volume Low Risk (Unable to Apply Pool),Debit Authorization PoolAmendmentCancellation (MCAN)Cover PaymentsReturn of FundsControl FunctionUrgent Mailbox

Posted 1 month ago

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2.0 - 6.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Hi, We are hiring for The Leading ITES Company for Payment Investigator Role. Overview A Payment Investigator is an experienced banking operations professional specializing in the research, investigation, and analysis of payment inquiries related to fund transfers, settlements, trade & securities, and custody. They diagnose and resolve payment errors, duplicates, and incorrect recipient/routing issues, using authenticated messages like SWIFT, Telex, and Fed Serv. 1090. This role requires strong communication, problem-solving, and organizational skills, a solid risk management mindset (AML/OFAC compliance), and the ability to manage high volumes and strict SLAs in a fast-paced, shift-based environment. Key Skills: Any Graduate Minimum 2 years of experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, and Custody related to banking products. Knowledge of Message types SWIFT, FED WIRE, CHIPS, Telex, and IntelliTrace systems an advantage To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Hyderabad) Type : Job Code # 212 Job description: Minimum 2 years of experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, and Custody related to banking products. The team member will be responsible for research, investigation, and analysis of routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & intermediary banks. Investigation types range from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex, or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...; Correction and creation of different SWIFT/CHIPS/Fedwire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all Desired Qualifications: Knowledge of Message types SWIFT, FED WIRE, CHIPS, Telex, and IntelliTrace systems an advantage Good in both verbal and written communication skills Good investigation and problem-solving skills Organizational and detail-oriented skills Sound risk management mindset and a good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turnaround time Ability to work in a changing and fast-paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi-task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Years Eve

Posted 1 month ago

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