Telesales - Policy Advisor

As a Policy Advisor based in Bangalore, you will be responsible for effectively communicating in English and Hindi with customers. Your role will require you to be a quick learner, adept at understanding new systems and processes, and meticulous in your communication to minimize errors. The ideal candidate must possess a minimum of 1 year experience in customer handling across both voice and non-voice processes. You should have a natural inclination towards assisting and serving clients, showcasing active listening, empathy, and patience during customer interactions. In addition, you should have the ability to convert leads into sales without resorting to aggressive tactics, and be skilled in articulating information effectively. This role entails working full-time, including 6 days a week with a rotational week off. Candidates should be comfortable working in rotational shifts, with females scheduled between 9 AM to 8 PM, and males between 9 AM to 9 PM, amounting to 9 hours of work daily. The position requires on-site work at Silk Board location. Requirements: - Proficiency in English and Hindi verbal communication - Quick learner with the ability to adapt to new systems - Detail-oriented with minimal error communication - 1 year of experience in customer handling - Flair for assisting and servicing clients - Active listening, empathy, and patience - Ability to convert leads to sales ethically - Comfortable with rotational shifts Education: - Bachelor's degree preferred Experience: - Telesales: 1 year required - Voice Process: 1 year preferred Language Skills: - Hindi: Required - English: Required Job Type: Full-time Schedule: Rotational shift Work Location: Silk Board, Bangalore Join us as a Policy Advisor, where you will play a crucial role in customer interactions and sales conversion, demonstrating your communication skills and dedication to customer service.,