Telecom Support (Asterisk & AWS Connect Skills)

You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Additionally, you will provide technical support and guidance to both clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be essential. Keeping abreast of the latest trends and developments in Asterisk and VoIP technologies is necessary to ensure you are up-to-date in the field. Collaboration with sales and project management teams to gather requirements and propose solutions will be part of your role. Furthermore, you will assist in testing and quality assurance of Asterisk-based solutions to ensure they meet the required standards. This position requires a minimum of 1 year of relevant experience in Asterisk and is based in Mumbai (Goregaon East) with general shift timings of 9 hours per day for 6 days a week.,