Telecaller

Impact Hr Km Solutions

2 - 3 years

1 - 2 Lacs

Nashik Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Must have knowledge of Excel sheet and data entry. Telecaller

Work Mode

On-site

Job Type

Full Time

Job Description

Telecaller

Responsibilities

Outbound Calling:
Make a high volume of outbound calls daily to [mention target audience, e.g., potential customers, existing clients, survey participants] from provided databases or lead lists.
Information Dissemination:
Clearly and accurately communicate information about company products, services, special offers, or events to callers.
Lead Generation/Qualification:
Identify and qualify potential leads by gathering essential information and assessing their interest or needs.
Appointment Setting:
Schedule and confirm appointments for the sales team, field representatives, or other relevant departments as required.
Customer Inquiry Handling:
Address basic customer inquiries and resolve minor issues, directing complex queries to the appropriate department.
Follow-up:
Conduct follow-up calls to nurture leads, confirm appointments, or ensure customer satisfaction.
Database Management:
Accurately update and maintain call records, customer information, and lead status in the
CRM system
or designated database.
Target Achievement:
Strive to consistently meet and exceed daily, weekly, and monthly call volume, lead generation, or appointment setting targets.
Feedback Collection:
Collect customer feedback and contribute to identifying recurring issues or areas for process improvement.
Compliance:
Adhere to all company guidelines, calling scripts (if applicable), and data privacy regulations.

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