Telecaller and Customer Support Executive

Job Description

Job Description: Telecaller and Customer Support Executive – Medleiz Position : Telecaller and Customer Support Executive Company : Medleiz (A unit of Kipnotics Solutions OPC Pvt. Ltd.) Employment Type : Full-Time About Medleiz: Medleiz is a dynamic service platform connecting customers with reliable service providers for home maintenance, renovations, and specialized tasks. We focus on delivering seamless, efficient, and customer-centric services that cater to everyday household and business needs. Job Overview: We are looking for a proactive Telecaller and Customer Support Executive who will serve as the first point of contact for customers while also actively contributing to lead generation through cold calling . The ideal candidate will be well-versed in Tamil and English , possess basic computer knowledge , and have 6 months to 1 year of experience in a customer-facing or telecalling role. Key Responsibilities: Lead Generation & Cold Calling: Identify potential customers through directories, referrals, and leads. Make outbound cold calls to introduce Medleiz services and generate qualified leads. Maintain a daily call log and follow-up schedule to convert leads into appointments or service bookings. Inbound & Outbound Customer Calls: Handle incoming service queries with patience and professionalism. Make outbound follow-up calls to existing leads and customers for bookings, reminders, or feedback. Customer Coordination & Support: Assist customers in booking services, resolving queries, and understanding how the platform works. Act as the communication link between customers, service providers, and engineers. Complaint Handling: Document customer complaints clearly and escalate when needed. Ensure timely resolution and confirm customer satisfaction. Appointment Management: Schedule, reschedule, and confirm appointments as needed. Keep all stakeholders informed and aligned. Payment Guidance: Assist customers in navigating the payment process and resolve any related issues. Feedback & Reporting: Collect feedback post-service and document trends in customer satisfaction. Maintain and update call records, feedback logs, and daily activity reports. Requirements: Educational Qualifications: B.com is preferred . Experience: 6 months to 1 year in telecalling, customer support, or sales-related roles. Background in service-based or tech-enabled platforms is preferred. Skills: Fluency in Tamil and English (mandatory). Basic computer skills (typing, Excel, CRM usage). Strong communication, persuasion, and listening abilities. Confident while speaking over the phone and handling objections. Behavioral Traits: Polite, empathetic, and customer-focused. Goal-oriented, with a hunger to convert leads and hit targets. Collaborative team player with a positive attitude. Benefits: Fixed salary with attractive performance-based incentives . Opportunity to grow with a fast-scaling startup. Supportive and collaborative team culture. Pay Scale : ₹12,000 to ₹15,000 per month (depending on experience and performance). Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Commuter assistance Flexible schedule Internet reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Experience: Telemarketing: 1 year (Preferred) Language: English (Preferred) Location: Chengalpattu, Chennai, Tamil Nadu (Required) Work Location: In person