Tele Counselor

Beliebt Fin Services Pvt Ltd

0 years

1 - 0 Lacs

Banjara Hills, Hyderabad, Telangana

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

CRM software Bachelor's degree Recruiting Computer skills In-person Internship Communication skills Negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

Offer information and advice based on the client’s needs (educational courses, career options, therapy, etc.).
Help individuals make informed decisions.
Understand and analyze the client’s concerns or aspirations
Make outbound calls or attend inbound queries via phone or online platforms.
Maintain a polite, empathetic, and professional tone in all communications.
Convert inquiries into enrollments, registrations, or sales.
Follow up with prospective leads regularly.
Initiate calls to potential clients or respond to incoming queries.
Understand their requirements through active listening.
Explain services, programs, or solutions clearly.
Track leads and ensure timely follow-up.
Re-engage dropped or cold leads as needed.
Coordinate with the sales, admissions, or operations teams.
Share feedback and insights to improve offerings.
Address objections or concerns raised by clients.
Provide alternatives or escalate issues when required.
Meet daily, weekly, or monthly goals (enrollments, calls, conversions, etc.).
Handle personal data and information with discretion and as per data protection policies.

Required Skills & Qualifications

Strong verbal and written communication
Active listening and empathy
Convincing and negotiation skills
Basic computer proficiency and familiarity with CRM tools
Patience and stress management
Bachelor’s degree

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 8 weeks

Pay: ₹11,705.28 - ₹36,247.86 per month

Benefits:

Provident Fund

Work Location: In person

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