Tele Caller Executive

Job Title: Telecaller

Location: Chennai Department: Sales & Customer EngagementJob Type: Full-time

Position Summary

The Telecaller will serve as the first point of contact for prospective parents, playing a critical role in explaining Able Aura’s offerings, guiding them through the onboarding journey, and ensuring timely follow-ups. This role requires clear communication, empathy, and a structured approach to lead conversion and engagement.

Eligibility Criteria

• Bachelor’s degree in any discipline
• Minimum 1–2 years of experience in telecalling, customer engagement, or counselling preferred
• Prior experience in educational institutions, sports programs, wellness centers, or therapy setups is advantageous
• Freshers with strong communication and a passion for child development may also be considered

Required Skills and Competencies

• Excellent spoken and written communication skills in English and Hindi
• Strong interpersonal skills with the ability to connect and build trust with parents
• Professional phone etiquette, clarity in voice, and active listening
• Highly organized with the ability to manage follow-ups without supervision
• Proficiency in using Google Sheets, WhatsApp Business, and basic CRM tools
• Ability to handle objections, clarify doubts, and remain calm under pressure

Key Responsibilities

• Initiate timely follow-up calls to prospective leads generated via campaigns, referrals, therapy center tie-ups, and events.
• Explain the academy’s programs, session formats, fee structures, and value proposition to parents.
• Assess parent interest levels and update lead status accurately (e.g., Open, Replied, Interested, Converted).
• Guide parents through the trial session process and ensure completion of payment links and evaluation forms.
• Drive conversions by maintaining a warm and professional relationship with each lead.
• Act as a liaison between parents and internal teams (Franchise Leads, Empowerment Team, Coaches).
• Share relevant information on center timings, locations, session structures, and event details.
• Assist parents with onboarding steps, including registration, profile creation, and confirmation of start dates.
• Ensure communication is aligned with Able Aura’s tone of empathy, clarity, and professionalism.
• Maintain up-to-date and accurate lead trackers/CRM entries after every interaction.
• Record key insights from conversations and escalate any concerns to relevant team members.
• Submit weekly reports detailing call status, conversion numbers, pending follow-ups, and challenges.
• Reconnect with older leads when new programs/events are launched.
• Collect verbal feedback post-first session to support the quality control and engagement cycle.
• Encourage satisfied parents to refer others or participate in community events.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Required)
• English (Required)

Work Location: In person