3 Technology Support Jobs

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. On-site Technology Senior Support Specialist Enterprise Technology (ET) Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity As part of Enterprise Technology, the On-site Technology Support's mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit-for-purpose support service. The On-site Technology Support Senior Specialist provides this support to customers within the country or site by performing the highest level of multiple technology support activities. This professional provides meaningful contributions to team efforts to enhance effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy customer and firm objectives. This professional anticipates technology support issues and creates solutions with appropriate consultation. Your key responsibilities - Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware). - Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. - Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences. - Acts as a lead to less experienced specialists. - Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor. - Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process. - Anticipate technology support issues and act creatively to prioritize tasks, interpret solutions and apply knowledge to facilitate the development and implementation of technical business solutions to complex customer technology needs and issues. - Work independently on small projects and assess the local needs of area offices and respond appropriately. - Document and track the status of enquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction. - Work effectively as remote hands for other EY Technology functions, such as Telecommunications and Hosting. - Maintain a thorough understanding of EY Technology's organization and service offerings in order to identify how best to address end user technology needs and incidents. - Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel. - This role is required to physically work in an EY office. Skills and attributes for success - Advanced analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues. - Decision-making responsibilities can be made to address issues impacting large numbers of customers within the supported geography and communicate effectively to customers as necessary. - Experience in leading projects and overseeing contribution and performance of project members. - A Bachelor's degree or equivalent work experience is desirable. To qualify for the role you must have - Exceptional communication, interpersonal, organizational, project and time management skills. - Excellent customer service attitude. - Demonstrated multitasking abilities in a fast-paced environment. - Ability to liaise and work effectively with all levels of end users and IT personnel. - Ability to communicate effectively with supervisor and peers. - Approximately 4-8 years of extensive experience in end user software and hardware and technology support. What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

The role involves maintaining and improving the Learning Management System to enhance internal staff learning experience. This includes producing training materials for external clients tailored to their specific requirements and reporting needs. Collaborating with internal departments, especially product development, to create training materials for new features and releases is a priority to ensure timely adoption. After conducting training sessions, it is essential to evaluate the effectiveness of the training to ensure a minimum success rate of 80%. This evaluation can be done through surveys, assessments, or quizzes to determine if the training objectives were met. Providing guidance and support to individuals on technology and processes within the training role is also a key responsibility. The training team is encouraged to offer feedback on product bugs, improvements, and suggestions to contribute to the continuous improvement of products and services, thereby enhancing the overall client experience. Key requirements for this role include a graduate or postgraduate degree in any stream, the ability to efficiently manage multiple tasks and schedules, strong organizational skills, excellent verbal and written communication skills, relationship-building skills, the ability to assess training needs through data analysis and consultation, familiarity with Learning Management Systems (LMS) and e-learning platforms, and expertise in the company's products and processes to effectively train internal and external users.,

As a Sales Support Specialist at FedEx, you will play a crucial role in supporting sales strategies to meet sales targets. Your responsibilities will include providing sales education, technology support, event support, customer solution design and implementation, as well as go-to sales and sales enablement activities. You will apply specialist knowledge to perform and review specific processes and procedures across departments to support the achievement of divisional and corporate goals. Additionally, you will participate or lead in the design, development, and implementation of processes within your area of expertise. Your role will require strong interpersonal skills, excellent written and verbal communication skills, effective planning and organizing abilities, impactful presentation skills, and proficient problem-solving skills. Optional skills such as basic SQL knowledge, Power BI proficiency, intermediate skills in MS Excel and MS PowerPoint, as well as beginner to intermediate project management capabilities are highly valued. FedEx, a company built on a people-first philosophy, is an equal opportunity/affirmative action employer committed to fostering a diverse, equitable, and inclusive workforce. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances, all qualified applicants will receive consideration for employment. FedEx is globally recognized as one of the world's largest express transportation companies, consistently ranked among the top 10 Worlds Most Admired Companies by "Fortune" magazine. With a presence in over 220 countries and territories, FedEx relies on its exceptional team of FedEx team members to deliver outstanding transportation and business solutions daily. The People-Service-Profit philosophy (P-S-P) guides every decision, policy, and activity at FedEx. By taking care of their people, FedEx ensures impeccable service delivery to customers, leading to profitability that secures the company's future. Reinvesting profits back into the business and the workforce is a key element of the P-S-P philosophy, highlighting the significance of FedEx's dedicated team members in the company's success. FedEx's culture is a fundamental aspect of its identity and growth since its inception in the 1970s. The company's unique culture and values set it apart in the global marketplace, emphasizing the importance of behaviors, actions, and activities that bring its culture to life and drive success worldwide.,