Technology Support I

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I at JPMorgan Chase within the Commercial & Investment Bank, you'll serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities :

• Supports BAU operations for Markets businesses like FX, Rates, Credit and SPG, ensuring smooth functionality and addressing any issues that arise.
• You will Debugs code and fix production scenarios to maintain operational stability and performance.
• Provides Level 3 (L3) support for production systems, addressing complex issues and ensuring high availability and reliability.
• Collaborates with cross-functional teams to enhance production support processes and improve system performance.
• Provides cloud operations support for AWS services including Redshift, S3, Glue, Lambda, Aurora, and Kinesis, ensuring optimal performance and reliability of cloud-based solutions.
• Participates in the implementation of CI/CD pipelines to automate deployment processes and improve software delivery efficiency.
• Monitors system performance and reliability, utilizing tools for logging, monitoring, and alerting to proactively address issues.
• Engages in infrastructure as code (IaC) practices using Terraform to manage and provision cloud resources efficiently.
Collaborates with development and operations teams to foster a culture of continuous improvement and DevOps best practices

Required qualifications, capabilities, and skills

• Knowledge of Python programming language
• Excellent coding, automated unit testing, refactoring, OOO design. Passionate about programming and good design skills

• Good understanding of OOPS and experience in one object oriented language.
  

Preferred qualifications, capabilities, and skills

• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools.
• Experience with Terraform, Jenkins for automation and Knowledge of AWS Data Source
• Candidate will be expected to understand the Markets Business and work on flagship product Athena and its Ecosystem gaining expertise to various in-house Athena core frameworks.
• Exposure to Test driven development preferred.
• Previous experience in supporting BAU operations for Markets businesses.
• Proficiency in debugging and fixing production scenarios to ensure system reliability and performance.
• Experience in providing Level 3 (L3) support for production systems, with a focus on resolving complex technical issues.