Technical Writer

Key Responsibilities:

Technical Writing:

• Develop and maintain technical documents including user guides, system manuals, API documentation, SOPs, FAQs, knowledge base articles, and training materials.
• Collaborate with developers, engineers, product managers, and SMEs to gather technical information.
• Create standardized templates and maintain consistency across documents.
• Edit and update documentation in line with product and process changes.
• Ensure compliance with company style guides, branding, and regulatory standards.

Video Editing:

• Create and edit instructional videos, product demos, onboarding videos, and explainer videos.
• Integrate voiceovers, captions, animations, screen recordings, and graphics to enhance video quality.
• Manage the end-to-end video production process: planning, editing, revisions, and publishing.
• Optimize videos for web, internal learning platforms, and client-facing portals.
• Maintain video content libraries and ensure all media is appropriately archived.

Cross-Functional Collaboration:

• Work closely with product, engineering, training, marketing, and communication teams.
• Participate in sprint reviews, product demos, and other cross-functional meetings to gather content.

Required Skills and Qualifications:

• Bachelor's degree in Communications, English, Computer Science, Media Studies, or a related field.
• 5+ years of experience as a Technical Writer and/or Video Editor.
• Strong skills in technical writing tools (e.g., MS Word, Confluence, MadCap Flare, GitBook).
• Proficiency in video editing software (e.g., Adobe Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve).
• Ability to create storyboards and script content when needed.
• Strong understanding of technical concepts, software development lifecycle, APIs, and product workflows.
• Excellent written and verbal communication skills.
• Attention to detail and commitment to quality.
• Ability to manage multiple projects and deadlines simultaneously.

Preferred Qualifications:

• Experience working in [industry-specific, e.g., Banking, SaaS, Healthcare, Telecom].
• Familiarity with screen recording tools (e.g., Loom, OBS Studio, Snagit).
• Basic graphic design skills (e.g., Canva, Photoshop, Illustrator).
• Knowledge of Agile/Scrum methodology.
• Understanding of SEO best practices for documentation and videos.