Technical Support Executive

As a candidate with up to 2 years of experience, your role will involve attending on-call and online meetings with clients to analyze, troubleshoot, and diagnose ERP problems. It will be your responsibility to document and resolve these issues on the support system efficiently. Additionally, you will need to actively update, maintain, and monitor product performance at the client site, ensuring smooth operation. You will play a crucial role in coordinating with clients and the development team to address and resolve ERP issues effectively. Your excellent communication skills will be essential as you respond to customer inquiries, troubleshoot challenges, and maintain detailed reports of technical assistance provided. Moreover, you will support management in creating training materials related to computer troubleshooting and usage. Serving as the initial point of contact for all computer and system-related concerns from clients or employees, you will need to organize and file documentation regarding warranties and instructional guides for computer hardware. To excel in this role, you must possess a good blend of client-facing skills and technical aptitude. Your proficiency in verbal and written communication, SQL, databases, and queries will be crucial. Additionally, your ability to lead workshops, prepare effective PowerPoint presentations, and work within deadlines will be highly valued. If you believe you are the right fit for this position, please send your CV to career@zimong.com.,