Technical Support Executive

Job Description

Job Title: Technical Support Executive Location: Hyderabad Shift: Night Shift (PST Time zone) Experience: 3+ years Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you! We are seeking a highly motivated Technical Support Executive with 3+ years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner. Responsibilities Provide technical support to customers via tickets, email, and virtual meetings. Troubleshoot and resolve software-related issues in a timely manner. Log and track customer issues in a ticketing system. Ensure customer satisfaction by following up on open issues and keeping customers informed of progress. Collaborate with development and QA teams to resolve customer issues. Continuously improve knowledge of the ERP software and stay current with industry developments. Requirements 3+ years of experience in technical support for ERP software. Strong problem-solving skills. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Education Bachelor's or Master's degree in Computer Science, Software Engineering, or related field. If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.