Client Onboarding Executive

Job Description

Position: Client Onboarding Executive Location : Hyderabad Shift: Night Experience: 3-5 years Notice Period: Immediate Joiner / 45-day notice period Job Description: We are looking for a proactive and detail-oriented Client Onboarding Executive to join our dynamic team in Hyderabad. In this role, you'll play a critical part in ensuring our clients across North America experience a seamless onboarding process to our ERP and WMS software solutions. This is a client-facing position that requires strong communication, coordination, and technical skills, particularly in data handling and systems understanding. Responsibilities: Work closely with new clients to understand their business requirements and processes. Guide customers through the onboarding journey, ensuring timely and effective implementation. Configure ERP and WMS software solutions in alignment with client expectations. Execute accurate data uploads and migration from legacy systems. Validate and map client data to ensure completeness, consistency, and accuracy. Conduct end-to-end system testing and assist in troubleshooting during implementation. Maintain clear and professional communication via email and virtual meetings throughout the onboarding process. Coordinate training sessions and provide documentation to support client adoption. Act as a liaison between internal teams and clients, ensuring smooth and timely onboarding delivery. Manage onboarding timelines, flag risks early, and ensure successful go-lives. Continuously improve onboarding workflows based on feedback and process learnings. Requirements: Bachelors degree in Computer Science, IT, Business, or a related field. 3–5 years of experience in client onboarding, implementation, or ERP/WMS configuration. Strong understanding of logistics, supply chain processes, or warehouse management systems. Proficiency in handling data via Excel, CSV, and basic scripting/text transformation tools. Excellent English communication skills — both written and verbal. Hands-on experience with ERP/WMS tools like SAP, Oracle, Microsoft Dynamics. Familiarity with Agile project environments is a plus. Ability to handle multiple client projects with a focus on deadlines, accuracy, and customer satisfaction. Strong interpersonal skills with a client-first mindset. Why Join Us? Competitive salary package Opportunity to work with global clients Supportive team environment and room for growth Be part of impactful software rollouts for leading businesses