Technical Support Engineer

Job Description

Are you a hands-on tech enthusiast who thrives on solving problems and keeping systems running smoothly? We're looking for a proactive professional to provide technical support, troubleshooting, and maintenance for all technology-related issues across the organization. In this role, you'll assist with installing, configuring, and upgrading hardware and software, while also training users, enhancing system security, and ensuring a secure, scalable, and efficient technology infrastructure. Key Responsibilities: Infrastructure Management: Assist in managing IT infrastructure, including servers, networks, and storage devices. Software Installation and Upgrades: Ensure the timely installation, configuration, and upgrade of software applications and systems. System Maintenance: Install, configure, and maintain hardware and software systems to ensure optimal performance. Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to end-users. Security Management: Implement and monitor security measures to protect the companys data and systems from breaches and other threats. Documentation: Maintain technical documentation, user manuals, and system configurations to ensure efficient operations. Training and Support: Provide training and support to employees regarding the use of technology and software tools. Collaboration: Work closely with other IT professionals, departments, and management to understand technical requirements and provide effective solutions. Monitoring and Optimization: Continuously monitor the health of systems and networks, performing proactive checks and optimizations to improve performance. Create a Laptop image for the Organization, install it on a new laptop, and maintain it. Assist with laptop issues across the Organization. Monitor the organization's mailbox for outgoing and incoming mail. Skills and Qualifications: Technical Expertise: Strong understanding of various operating systems, hardware, software applications, and networking protocols. Problem-Solving Abilities: Strong analytical and troubleshooting skills to identify and resolve technical issues quickly. Security Awareness: Familiarity with cybersecurity practices and tools to safeguard systems and data. Communication Skills: Ability to explain technical concepts to non-technical users in a clear and accessible manner. Project Management: Experience in managing or assisting with IT projects, including system upgrades and migrations. Certifications: Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or other relevant certifications may be required. Education and Experience: Education: A Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Typically 5+ years of experience in IT support. Preferred Qualifications: Experience with cloud computing and services (e.g., AWS, Azure). Familiarity with virtualization technologies (e.g., VMware). Experience with coding or scripting languages such as Python, Bash, or PowerShell. Benefits: Health Insurance, Accident Insurance. The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities: Participate in OrangePeople monthly team meetings, and participate in team-building efforts. Contribute to OrangePeople technical discussions, peer reviews, etc. Contribute content and collaborate via the OP-Wiki/Knowledge Base. Provide status reports to OP Account Management as requested.