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R Systems International
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Technical Support Engineer || Immediate joiner preferred

Technical Support Engineer || Immediate joiner preferred

R Systems International

2 - 4 years

4 - 6 Lacs

Greater Noida

Posted:2 days ago| Platform:

Apply

Skills Required

SAAS Technical Support Software Troubleshooting Product Support Hardware Support Software Support Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title - Technical Support Engineer

Technical Support

Preferably well versed with handling
calls, emails, web tickets and chats from B2B customers
.
Must have prior experience in providing support for any software product (mobile app or web-based portal
Good understanding of basic software concepts like front-end, back-end, API, GUI, Webhook, cloud, server.
Basic understanding of network connectivity, Bluetooth, Wi-Fi vs Ethernet, Range limitations etc.
Adjacent device experience can be useful- network printers, routers, cable modems
Hardware troubleshooting skills (troubleshooting internet-connected hardware)
Should have knowledge of device connection protocols like Bluetooth, Ethernet, Wi-Fi etc.
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports

Requirement:-

Experience with US project: Min 2 to 3 years

Excellent communication skills

Open for Night Shifts

Interview Mode:- Virtual

Perks:-

1. Both side Cab

2. PF Deduction

3. Gratuity

4. Mediclaim

Lalit.Bisht@rsystems.com

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