Technical Support Advisor

Greetings Kolkata! Join Our Team! Teleperformance welcomes you to be a part of our dynamic team! Job Role: Technical Support Advisor (International process, Inbound) Location: Kolkata, Saltlake sector v Job Type: Full-time About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as Technical Support Advisor. As a Technical Support Advisor, you will be responsible for providing exceptional tech related services to our clients by troubleshooting on inbound calls and handle escalation cases. Responsibilities: - Handling customer inquiries and resolving issues via calls. - Providing product/service information to customers. - Meeting and exceeding customer satisfaction targets. - Maintaining accurate records of customer interactions. - Collaborating with team members to achieve team goals. Requirements: - Graduation mandatory - Minimum 1 year of documented experience in BPO. - Sound Technical knowledge. - Excellent communication and interpersonal skill in English. - Comfortable in hardcore night shift Shifts: Hardcore night shift Any 9.5 hour during 4 pm to 10 am 5 working days with 2 rotational week off Transporation: One sided pickup or drop for odd hour shifts Salary : CTC 31K In hand 26K Interview Rounds: HR round Operation round Assessment round Contact: If your profile is relevant, whatsapp us writing TechSupport at 7908390047 (HR Priyanka Dhar) We look forward to welcoming you!!ole & responsibilities Preferred candidate profile