1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they escalate, and resolving incidents efficiently to meet service level agreements. Key Responsibilities: - Monitoring client infrastructure and solutions. - Identifying problems and errors proactively. - Investigating and resolving first-line incidents. - Providing telephonic or chat support to clients. - Scheduling maintenance activities for patching and configuration changes. - Collaborating with team members to ensure service continuity. - Reporting and escalating incidents as necessary. - Updating knowledge articles and identifying opportunities for process improvement. - Supporting project work and disaster recovery functions as required. To excel in this role, you should possess strong communication skills, the ability to work effectively in diverse environments, and a proactive approach to problem-solving. You will be expected to maintain a positive attitude, work well under pressure, and prioritize client satisfaction in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, etc., are advantageous. - Basic knowledge of ITIL processes and IT management concepts. Required Experience: - Entry-level experience in troubleshooting and providing support in security, network, data center, and systems administration. - Familiarity with management agents, redundancy concepts, and products in the supported technical domains. - Basic knowledge of ITIL processes and frameworks. This is an on-site working position, and NTT DATA is an Equal Opportunity Employer dedicated to fostering diversity and inclusion in the workplace. Join us to continue growing your career, expanding your skills, and making a difference in the world of technology.,

Posted 1 week ago

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The cleaned title from the string MS Engineer - Network L1 is MS Engineer . NTT DATA, Inc.

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providing managed services to clients, ensuring operational IT infrastructure and systems by proactively identifying, investigating, and resolving technical incidents and problems. The focus is on first-line support for standard and low complexity incidents and service requests across multiple technology domains like Cloud, Security, Networking, Applications, and Collaboration. Additionally, contributing to project work as required. **Key Responsibilities:** - Monitoring client infrastructure and solutions - Identifying problems and errors preemptively - Investigating incidents and problems to identify root causes - Providing telephonic or chat support to clients - Scheduling maintenance activity windows - Ensuring resolution of incidents and requests efficiently - Updating knowledge articles and identifying optimization opportunities - Contributing to project work as needed - Implementing Disaster Recovery functions and tests - Performing related tasks as required **Knowledge and Attributes:** - Effective communication and working across different cultures - Advanced planning and adaptability - Positive outlook and ability to work well under pressure - Active listening techniques and client-focused interactions - Adaptability to changing circumstances **Academic Qualifications and Certifications:** - Bachelor's degree in IT/Computing or equivalent work experience - Relevant certifications in IT services - Desirable certifications include CCNA, Microsoft Certified, AWS Certified, etc. **Required Experience:** - Entry-level experience in troubleshooting and support within ICT organizations - Basic knowledge of supported technical domains and ITIL processes **Workplace Type:** On-site Working *Equal Opportunity Employer*,

Posted 2 weeks ago

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