Technical Assistant

Role & responsibilities

Due Diligence

• To maintain control of all aspects of Supply Base Due Diligence including the monitoring and updating of data bases used to manage such Due Diligence.
• Maintain the pesticide & micro testing schedules in place using the approved nominated laboratory and communicate any out of specification results to key stakeholders.
• Prepare customer approvals for technical account managers
• Management of customer pesticide lists i.e. MPCLs, CPCL’s, PPPL’s and the follow up of any Action Plans with the supply base
• Maintain our company SEDEX status and work with suppliers to ensure we meet the Ethical Due Diligence expectations of MWW and it’s customers.
• Maintain and update when required the company’s raw material specifications and the communication of such to suppliers.
• Maintenance and assistance in developing any new software the company may introduce to improve and enhance our Due Diligence systems in the future.
• Tracking and trending our company KPI’s and those of our suppliers and the updating of management reports required.
• Supplier Performance Trackers

Product Profiles

• To ensure that internal product profiles are completed and amended for all new products and existing products lines. All profiles to be made visible (assign in the NAV System) to the operation and QA teams in a timely manner to meet customer deadlines.
• Communicate all changes with all departments to ensure all relevant people are aware.
• Maintain product specifications/date codes up to date to ensure that operations and QA teams are working with the correct and accurate information.
• Design and complete customer labels using the NAV & Dataguard system. Design, create and amend database and date code information. Maintain accuracy to customer design requirements.
• To complete any other tasks relevant to the scope of this role as requested by management.

Main Duties

Supplier Due Diligence:

• Maintain approved supplier and grower lists and manage supplier profiles alongside the Technologists and Technical Manager
• New PPU’s check listing to compare it with customer Banned and Restricted chemical lists and inform the relevant Technologist about any banned or restricted and prohibited chemicals listed on PPU
• Request Chemical Derogation letters from suppliers where relevant
• Maintain MWW produce specifications for the category and update any changes; Inform our suppliers about any changes in product specifications and any changes in legislation and due diligence requirements.
• Maintain Due Diligence across supplier base.
• Prepare reports for rejected product when requested for our suppliers
• Look at intake consignments if needed and give immediate poor performance feedback to MWW Technical and buyers.
• Send Residue and Micro samples to labs, Report back to relevant technologist any issue. Trend Micro Results
• Request Trace back and spray record from suppliers compile customer complaints whenever it needed and follow up on any issues raised.
• Temperature loggers/ data back to supplier

Customer Focussed (Internal & External):

• Send rejected product pictures to commercial and technical
• Bench marking exercise as required by customers.
• Prepare reports and project work
• Produce samples to be send to our customers
• Provide paper work on customer visits
• Check stock age and condition when required
• Ensure that residue & micro testing is maintained for each category.

New Products / Existing Product Amends:

All new products and changes to product formulation, packaging or methods of processing shall be formally approved via the Master Data Management system (MDM) in the NAV system. Any changes need to be created and initiated through a Request For Change (RFC). This will list the necessary amends and require input from all departments to ensure the change is signed off. From this point the administrator will ensure the end product specification is correct in the NAV system and also on the Silverlight system for the operations team so that they have the correct information following sign off from Commercial, Technical and Operations departments.

KPI:

- Number of Product Specifications created per week

- Number of Product Specifications where operations had to wait/delay production due to it not being ready in time.

- Number of customer rejections/withdrawals where this is due to a product specification error

- Accuracy and attention to detail of documents – how many versions created before signed off.

Promotion Sheet:

Create a weekly promotion sheet for product changes to be signed by the appropriate account manager and submitted to relevant departments.

KPI:

- Accuracy of the promotion sheet and QA dispatch sheet

- Submitted by the deadline

- Number of customer issues

Preferred candidate profile