Technical Consultant - NX Support Tata Technologies

2.0 - 5.0 years

5 - 9 Lacs

Pune, Bengaluru

Work from Office

Qualification - BE/BTech in Mechanical Engineering or equivalent Role/Responsibilities - Technical Support on NX Application, Licensing, Installation and Administration Provide technical support: Provide comprehensive technical pre-sales & post-sales support on Siemens products portfolio to customers and prospects across India with good expertise on NX. o Resolve user issues, product usage queries, etc. o Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable. o Manage and review all technical activities of strategic and assigned accounts. o End-to-End ownership of tech support requests from opening until closure, ensuring customer satisfaction via visit, phone and e-mail. o Deliver answers/solutions to the customers in a timely manner. o Planning/delivering trainings, technical workshops and enablement sessions for customers and internal teams. o Deliver solution presentations to prospects, at both the end user and senior management level. o Present solutions in live demos during tradeshows and seminars. o Organize and manage technical-sales workshops/webinars. o Coordinate technical support activities with extended team to increase technical services quality and improve customer satisfaction. Troubleshoot and resolve: Diagnose and troubleshoot technical problems in NX and Teamcenter software, such as installation issues, system errors, and workflow problems etc. License support: Manage and troubleshoot licensing issues for Siemens software products and support license installations, license key renewals, etc. Collaborate with clients and SIEMENS: Work closely with customers to understand their workflows and configurations, assisting them with best practices, closely working with SIEMENS team on fixing reported issues/bugs. Installation & configuration: Support in the software installation, configuration, and upgrade. Issue tracking and reporting: Document, track, and manage support requests ensuring timely resolution and client satisfaction. Manage prompt communication with customer. Technical Documentation: Create technical documentation and knowledge base articles for users. Stay updated: Maintain knowledge of the latest versions, patches, and updates in Siemens NX and Teamcenter Communication: Excellent communication skills (both oral and written), with the ability to convey technical concepts effectively. Classification: Confidential Required skills: Hands-on experience with commonly used modules of Siemens NX (Part, Assembly, Drafting, Surfacing, etc.) and good understanding of integrated Teamcenter environment. Good knowledge of Siemens NX for CAD, CAM, and CAE modules. Understanding of Siemens software product licenses and license administration. Strong customer service orientation and attention to detail. Should be able to resolve issues and day to day delivery timeline by self. Effectively communicate with customer and understanding requirement. Interaction with customer for technical discussions and suggesting value additions. Coordinating with Siemens team for Customer Service Request (bugs) Good to have skills: Exposure to design and manufacturing processes. Good to have knowledge of scripting or automation in NX. Knowledge of Teamcenter installation and upgradation. Basic knowledge of databases (Oracle, SQL) and Teamcenter architecture.

Posted 1 day ago

Apply

Teamcenter Administrator Idexcel

3.0 - 8.0 years

10 - 13 Lacs

Surat

Work from Office

Role & responsibilities Teamcenter Admin Location: Surat, Gujarat Relevant experience: 3-10 years Skills: System Administration & Maintenance Infrastructure & Performance Management User & License Management Strong understanding of Teamcenter architecture and deployment models. Experience with BMIDE, Active Workspace, Dispatcher, and CAD integrations. Proficiency in Linux/Windows server administration and scripting. Familiarity with database administration and web servers. Knowledge of networking concepts and VPN configurations. Experience with data import using PLMXML, TCXML, IPS_uploader. Documentation & Compliance

Posted 6 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.