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Team Lead

Teleperformance (TP)

1 - 6 years

1 - 4 Lacs

Jaipur

Posted:1 month ago| Platform:

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Skills Required

Banking Collection Banking Process Collections Process Domestic Process KPI SLA Shrinkage Aht Attrition Inbound Voice Process Domestic Voice Process Bpo Voice Domestic BPO KRA CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage a team of collection agents to achieve daily targets and improve customer satisfaction. Monitor agent performance, identify areas for improvement, and implement corrective actions. Ensure compliance with banking regulations, policies, and procedures related to collections process. Analyze data to track key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates. Desired Candidate Profile 1-6 years of experience in banking collection or domestic voice process background. Strong understanding of banking processes including collections process flowchart knowledge. Excellent communication skills with ability to handle high-pressure situations effectively. Proficiency in using technology-based tools for monitoring agent performance tracking KPIs etc.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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