2 Team Captain Jobs

The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Essential Functions/Core Responsibilities Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Assists in driving metrics of the team Monitor closure of service levels regularly. Ensure prompt escalations to Team Captain. Supervise team in the absence of the Team Captain. Monitor performance and quality scores of team. Take production calls as well as escalated calls. Career Framework Role Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate. Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION PHILIPPINES Minimum of two years of college education with at least 12 to 18 months of call center experience Ability to think clearly and can explain complex issues effectively, both above average written and verbally Demonstrate product expertise Dependable with proficient attention to detail and ability to solve complex issues Can train others INDIA Able to add value to the program by identifying improvement areas Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem solving skills Demonstrate strong probing and problem solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

We are looking for a Team Captain - Manufacturing (Machining, Fabrication & Inspection), who thrives in a high performance and fast paced technical environment. As an important member of the Manufacturing (Machining, Fabrication & Inspection) function leadership team, you will be responsible for leading a team of 3 to 5 members to deliver function objectives and project goals. What you'll deliver: Implement plan in your team to ensure on time delivery, within budget Evaluate teams work progress against the plan and make required course corrections Lead your team through different work shifts to achieve customer delivery schedules Machining Strategy & selection of cutting tools for complex & high precision metallic components Selection cutting tool and machining parameters for optimum machining efficiency & accuracy Design and/or selection of work holding devices for machining and inspection operations Conduct cutting tool trails for machining parameters and continually improve cutting tool database Thoroughly validated CNC Programs of 3 to 5-axis machines for unmanned machining operation Plan and execute efficient operations of machine shop across multiple shifts 7 days a week Achieve design intents and high aesthetics in every product from machining operation Optimise machining and inspection process to meet product quality and machine efficiency Illustrative process, quality and inspection documentation for error free execution Work with Design, APQP and Assembly team to ensure that customer requirements are met Implement swift resolution of non-conformance to minimise impact on project objectives Drive quality mindset in your teams to deliver right first time & on time in full Ensure your team is delivering project goals and objectives within budget Develop, improve and implement standard operating procedures (SOP) and best practices Implement functions performance and improvement processes within your team Implement lean & 5S visual work environment principles in processes Implement KPI structure to accurately measure function goals and objectives Support internal audit & evaluate KPI trend and implement required course corrections Recruit, induct, nurture & grow your team aligned to organisation development roadmap Assist development of learning material & discussion forums Coordinate structured learning programs and conduct skills & knowledge assessments Steer higher performance and economic growth for your team members What you'll need: Passion for our Vision: Transform Manufacturing 8+ years of total working experience in related domain, of which 1+ years as a team leader In-depth domain knowledge gained at an education institution or self-learnt Implementation knowledge of 3-5 Axis machining and cutting strategies of highly complex metallic components Implementation knowledge of full manufacturing cycle of large and complex assembly at very high-quality level Implementation knowledge of one off/low volume machining best practices & manual G & M code programming Implementation knowledge of Autodesk PowerMill software and Siemens and Fanuc 3-5 Axis machine controllers Implementation knowledge of GD&T, fits and tolerances, aerospace materials, special processes & treatments In depth knowledge of quality management systems and ISO9001/AS9100 standards Implementation knowledge of lean & six sigma principles In depth knowledge of engineering fundamentals and development of emerging technologies In depth knowledge of risk identification and its management and mitigation actions Flexibility to go beyond normal work hours in time of need and support other functions Must have: Faultless behaviour to earn trust, positively engage with cross functional teams Respectful behaviour and willingness to adapt company code of conduct Ability to maintain positive environment for teams to do their best work and grow Initiative and courage to explore new ideas and learn from the mistakes Perfectionist approach and meticulous to the finest detail in everything that you do Clear and concise written & verbal English language communication as well as presentation skills High proficiency in Excel, Outlook, PowerPoint, Teams of other MS Office software Readiness work in different shifts as well as support customers in different time zone Nice to have: Implementation knowledge of NX / CATIA / FeatureCAM / Top Solid CAM software Implementation knowledge of CAM software based automation Implementation knowledge of IOT in machining operation and on-machine probing cycles and programming Implementation knowledge of CNC Machine maintenance & calibration Implementation knowledge of on-machine probing cycles and programming Experience of working with leading ERP software like - Epicor / SAP / NetSuite Great sense of humour