Technology Support - Broking ICICIDirect

9.0 - 13.0 years

0 Lacs

karnataka

On-site

You are expected to fill the Tech Operations Lead positions for the Business Continuity Planning team in Bangalore, with a relevant experience of 9 - 12 years. The specific roles include: 1. **Lead - Application Support** - Responsible for managing end-to-end support of Broking applications. - Proficiency in ITIL - L1, L2, and L3 support. - Familiarity with support tools such as JIRA, Manage Engine D365, etc. - Understanding of Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. - Strong communication and presentation skills. - Hands-on experience in 3rd tier and N-tier architecture. - Expertise in troubleshooting with quick Turnaround Time (TAT) and Service Level Agreement (SLA) adherence. 2. **Lead - Back Office Support** - Knowledge of Beginning of Day (BOD) and End of Day (EOD) activities in the Broking industry. - Exposure to at least one Back Office product like TCS, Omnesys, CLASS, etc. - Experience in handling integration-related issues. - Awareness of backend processes including Cron jobs, Windows, and Linux schedulers. - Proficient in vendor management and communications. - Excellent troubleshooting skills for Production (PROD) issues. - Worked with automated tools like Control M, CP, etc. 3. **Lead - Exchange Support** - Expertise in IML, TAP, and MCX exchanges. - Understanding of the connectivity between Broker and Exchange platforms. - Experience in managing Disaster Recovery (DR) and mock sessions of exchanges. - Strong communication skills and adept at troubleshooting. - Proficient in managing support and incidents effectively.,

Posted 1 day ago

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Technology Support ICICIDirect

9.0 - 13.0 years

0 Lacs

karnataka

On-site

We are searching for Tech Operations Leads with 9-12 years of experience to join our Business Continuity Planning team in Bangalore. Lead - Application Support: - Responsible for managing end-to-end support of Broking applications. - Proficient in ITIL - L1, L2, and L3 support. - Familiarity with support tools such as JIRA, Manage Engine D365, etc. - Knowledgeable about Business Continuity Planning (BCP) and Disaster Recovery (DR) activities. - Strong communication and presentation skills. - Hands-on experience with 3rd tier and N-tier architecture. - Expertise in troubleshooting with a focus on TAT/SLA. Lead - Back Office Support: - Understanding of Beginning of Day (BOD) and End of Day (EOD) activities in the Broking industry. - Exposure to at least one Back Office (BO) product like TCS, Omnesys, CLASS, etc. - Experience in resolving integration-related issues. - Awareness of backend processes such as cron jobs, Windows and Linux schedulers. - Proficient in vendor management and communications. - Excellent at troubleshooting production issues. - Worked with automated tools like Control M, CP, etc. Lead - Exchange Support: - Expertise in IML, TAP, and MCX exchanges. - Understanding of connectivity between Broker and Exchange. - Experience in managing Disaster Recovery (DR) and mock sessions of exchanges. - Strong communication skills and troubleshooting abilities. - Proficient in managing support and incidents.,

Posted 1 week ago

Apply

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