3 Tandberg Jobs

As a Technical Support - Video at Sify Digital Services Limited, you will be responsible for handling video conferencing solutions and providing assistance to customers with a focus on Cisco technologies. With 3-5 years of experience in the field, you will need to have a strong background in Cisco CMS, UCS, CUCM, UCCX, Gateways, and troubleshooting. Your role will involve collaborating with Level 3 engineers, responding to and resolving problems logged by Level 1, and ensuring seamless communication with customers to address their issues effectively. Your educational qualifications should include a Diploma/Graduate degree in IT/Computer/Electrical/Electronics, preferably BE/B.Tech/MCA, along with relevant certifications in Cisco Collab (CCNA or equivalent). You should possess excellent communication skills to interact with customers both directly and through phone/email. Additionally, your responsibilities will include isolating and troubleshooting issues, escalating complex problems to Level 3, and providing timely updates and resolutions to customers via the call logging and tracking system. In this role, you will be required to work in a 24/7 business support environment, handle network protocol traces, conduct end-to-end QoS configuration/troubleshooting for Cisco CMS, and have a clear understanding of VoIP and Unified Communications technologies. Experience with MS Teams, Cisco CUCM/UCCE/UCCX/PCCE solutions, and third-party call recording platforms will be beneficial. You should also be familiar with telecom infrastructure protocols like ISDN and analog signaling, VOIP protocols such as SIP, H.323, and MGCP, and ITIL practices. Moreover, as a Technical Support - Video, you will be involved in configuration, troubleshooting, training, and support activities at customer premises. Strong hands-on experience with video conferencing devices and a proactive approach to problem-solving are essential for this role. Your role will be crucial in ensuring customer success and service operations within the organization. If you are looking for a challenging opportunity in the realm of video conferencing technology with a focus on Cisco solutions, then this role at Sify Digital Services Limited in Kolkata could be the perfect fit for you. Join us in our mission to provide comprehensive ICT services and solutions to businesses across multiple verticals and geographies. (Note: The job description provided is based on the information available and may be subject to updates or changes as per the company's requirements.),

Support: Assist in setting up, operating, and troubleshooting audio-visual equipment. Maintenance: Perform routine maintenance on AV systems and components. Installation: Aid in the installation of AV equipment in various settings. Coordination: Work closely with the AV team to ensure seamless event execution. Technical Support: Provide real-time technical support during live events. Documentation: Maintain accurate records of AV setups and issues. Client Interaction: Assist clients with AV needs and ensure their requirements are met.

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Principal Duties and Responsibilities: Troubleshoots and debugs issues with networks, systems, and/or applications by completing root cause analyses, and escalates issues both internally and externally as needed. Manages individual project priorities, deadlines, and deliverables with minimal supervision. Seeks out learning opportunities to increase own knowledge and skill within and outside of domain of expertise. Adapts to significant changes and setbacks in order to manage pressure and meet deadlines independently. Works on IT projects as assigned under the direction of upper level IT staff. Communicates with project lead via email and direct conversation to make recommendations about overcoming impending obstacles. Acts as a resource for less knowledgeable personnel. Serves as hotline support to resolve advanced system and/or application issues by interfacing with users and other IT Engineers to resolve issues. Determines which work tasks are most important for self and junior personnel, manages distractions, and independently deals with setbacks in a timely manner. Anticipates complex issues and discusses within and outside of project team to maintain open communication. Works directly with internal business partners to ensure new systems and/or applications operate according to user requirement specifications. Documents solutions and common processes. Monitors computer operating system and/or software application availability and performance by ensuring customers can access necessary systems and/or applications. Networks with colleagues within and outside of domain of expertise to gain insight, ideas, and connections. Contributes to technical conversations with tech leads/managers and brainstorms possible strategies for project completion. Level of Responsibility Working under some supervision. Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct. Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Most tasks require multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework. Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required. Exercising creativity to draft original documents, imagery, or work products within established guidelines. 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